Lashay Hickenbottom
Philadelphia,PA
Summary
Master’s-level social work professional with experience in behavioral health, child welfare, and community-based services. Expertise in psychosocial assessment, crisis intervention, treatment planning, care coordination, and trauma-informed counseling. Supervisory experience includes family engagement guidance, documentation oversight, and continuity-of-care support.
Overview
9
9
years of professional experience
Work History
Social Work Service Manager 2
CITY OF PHILADELPHIA – PHILADELPHIA INDUSTRIAL CORRECTIONAL CENTER
Philadelphia, PA
06.2026 - Current
- Conducted comprehensive psychosocial assessments to identify and address behavioral health, medical, family, socioeconomic, substance use, and criminal justice needs, enhancing client support and service alignment.
- Develop individualized treatment, rehabilitation, discharge, and aftercare recommendations.
- Deliver individual and group counseling aimed at improving emotional regulation, coping strategies, and behavioral adjustments, fostering client resilience and recovery.
- Assess family systems, support networks, strengths, barriers, and readiness for rehabilitation/reentry.
- Collaborate with behavioral health, medical, social work, rehabilitation, and community providers to coordinate care.
- Provide crisis-oriented support, behavioral interventions, and case consultation.
- Developed and maintained clinical assessments, case documentation, and treatment recommendations to ensure continuity of care and compliance with regulatory standards.
Case Manager Supervisor
NORTHEAST TREATMENT CENTER (NET) – CUA-7
Philadelphia, PA
06.2023 - 06.2026
- Supervised and provided clinical consultation to case managers serving children and families with complex behavioral health and child welfare needs.
- Coached staff and developed professional skills in trauma-informed, strengths-based, and family-centered practices to improve client outcomes.
- Supported staff in assessment, case planning, crisis response, family engagement, and service coordination to enhance service delivery.
- Collaborated with multidisciplinary professionals and community providers to identify service barriers and facilitate continuity of care.
- Reviewed documentation for accuracy, timeliness, and compliance with agency and legal standards.
Mobile Therapist
FAMILY THERAPY AND CONSULTATION SERVICES
Philadelphia, PA
03.2025 - 02.2026
- Provided intensive individual and family therapy to children, adolescents, and families experiencing behavioral, emotional, and trauma-related concerns.
- Employed CBT, TF-CBT, DBT, Motivational Interviewing, Structural Family Therapy, and Narrative Therapy to address clients' specific needs and improve therapeutic outcomes.
- Provided crisis intervention, safety planning, de-escalation, and distress-tolerance intervention.
- Conducted biopsychosocial assessments and developed/revised individualized treatment plans.
- Coordinated with caregivers, schools, mobile crisis teams, and behavioral health providers to enhance continuity of care and support client progress.
- Executed clinical documentation, progress notes, treatment plans, assessments, and discharge summaries to ensure comprehensive client records and facilitate ongoing care.
Outpatient Therapist, Part-Time
MALVERN COMMUNITY HEALTH SERVICES, INC.
Philadelphia, PA
12.2023 - 07.2024
- Provided individual, family, and group therapy for mental health, behavioral, emotional, and psychosocial concerns.
- Empowered clients to develop coping skills, emotional regulation, and behavioral strategies to achieve treatment goals.
- Conducted clinical interviews, reviewed case histories, and performed behavioral observations to tailor effective interventions.
- Maintained precise clinical documentation and actively engaged clients in discussing treatment goals and progress.
Case Manager
COMMUNITY UMBRELLA AGENCY (CUA-1)
Philadelphia, PA
10.2017 - 05.2023
- Conducted comprehensive assessments of safety, family functioning, psychosocial needs, and service barriers to inform tailored interventions.
- Developed and monitored individualized service plans addressing safety, permanency, and family well-being.
- Coordinated integration of behavioral health, medical, educational, and community-based services to support holistic family well-being.
- Delivered crisis intervention, advocacy, case management, and resource linkage to facilitate timely support and transitions.
- Provided direct social work services to children and families involved in the child welfare system.
Supported Independent Living Counselor, Part-Time
COMHAR, INC.
Philadelphia, PA
03.2019 - 10.2019
- Supported individuals experiencing mental health and substance use challenges in a community-based residential setting.
- Supported development of coping skills, relapse prevention strategies, recovery plans, and independent living skills.
- Facilitated individual and group support activities while coordinating community resources to enhance service delivery.
- Developed and maintained service plans and progress documentation to track individual progress and support recovery.
Case Manager, Part-Time
PROJECT HOME – ST. ELIZABETH'S RECOVERY RESIDENCE
Philadelphia, PA
07.2017 - 02.2019
- Conducted psychosocial and needs assessments to identify barriers and develop tailored support plans for individuals facing mental health concerns, substance use, and homelessness.
- Provided case management, supportive counseling, advocacy, and community resource coordination.
- Facilitated recovery-oriented groups and supported individualized goals related to stability and independence.
- Documented client progress and service needs to ensure continuity of care and inform treatment adjustments.
Education
Master of Social Work (MSW) -
West Chester University
West Chester, PA05-2023
Bachelor of Arts (BSW) - Social Work
Shippensburg University
Shippensburg, PA05-2015
Skills
- Psychosocial Assessment
- Crisis Intervention
- Behavioral Health
- Safety assessment
- Treatment Planning
- Family therapy
- Cognitive therapy
- Trauma therapy
- Dialectical therapy
- Motivational Interviewing
- Trauma-Informed Care
- Case Management
- Clinical Documentation
- Interdisciplinary Collaboration
- Resource linkage
- Substance recovery
Timeline
Social Work Service Manager 2
CITY OF PHILADELPHIA – PHILADELPHIA INDUSTRIAL CORRECTIONAL CENTER
06.2026 - Current
Mobile Therapist
FAMILY THERAPY AND CONSULTATION SERVICES
03.2025 - 02.2026
Outpatient Therapist, Part-Time
MALVERN COMMUNITY HEALTH SERVICES, INC.
12.2023 - 07.2024
Case Manager Supervisor
NORTHEAST TREATMENT CENTER (NET) – CUA-7
06.2023 - 06.2026
Supported Independent Living Counselor, Part-Time
COMHAR, INC.
03.2019 - 10.2019
Case Manager
COMMUNITY UMBRELLA AGENCY (CUA-1)
10.2017 - 05.2023
Case Manager, Part-Time
PROJECT HOME – ST. ELIZABETH'S RECOVERY RESIDENCE
07.2017 - 02.2019
Master of Social Work (MSW) -
West Chester University
Bachelor of Arts (BSW) - Social Work
Shippensburg University