Nakea Wright
Wesley Chapel,USA
Summary
Dedicated case management professional with a solid background in behavioral health and complex medical care. Skilled in care coordination, psychosocial assessments, and discharge planning, facilitating effective interventions and smooth transitions. In-depth understanding of member-centered service delivery and adherence to regulatory standards, enhancing overall care quality.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Social Work Case Manager
BayCare Health Systems
Tampa, FL
06.2021 - Current
- Collaborated with patients, families, and interdisciplinary teams to assess needs and coordinate services across care continuum.
- Evaluated psychosocial, behavioral, economic, and developmental factors impacting treatment and discharge planning.
- Facilitated referrals, addressed barriers to care, and advocated for patient and family needs.
- Connected individuals to community behavioral health resources and post-acute care services, enhancing access to necessary support.
- Initiated prior authorization processes with insurance companies for skilled nursing and acute care rehabilitation.
- Escalated safety and quality concerns to ensure continuity of care.
- Maintained accurate documentation to ensure compliance and support effective care coordination.
Behavioral Health Case Manager
Bluestone Physician Services
Remote, FL
11.2023 - 06.2026
- Managed caseload exceeding 80 older adults, conducting comprehensive risk assessments.
- Coordinated interventions resulting in enhanced stability and improved quality of life for clients.
- Developed individualized care plans addressing social determinants and preventive care gaps.
- Collaborated with interdisciplinary teams to ensure continuity of care.
- Utilized motivational interviewing and evidence-based practices to increase member engagement and participation.
- Educated facility care teams on dementia, including Alzheimer’s disease and related disorders.
- Maintained comprehensive documentation ensuring regulatory compliance and supporting person-centered outcomes.
Care Coordinator
Gracepoint Wellness
Tampa, FL
01.2015 - 02.2024
- Coordinated mental health services across inpatient and community settings, enhancing access for individuals and families.
- Facilitated crisis triage and care coordination with multidisciplinary teams, ensuring timely interventions.
- Conducted thorough psychosocial assessments, treatment planning, and discharge procedures.
- Identified clinical and psychosocial risks to ensure safe care transitions.
- Connected clients to community resources, fostering stability and ongoing support.
- Provided supportive counseling to enhance treatment engagement.
- Maintained accurate clinical documentation in compliance with regulatory standards.
Discharge Planner, Behavioral Health/Addiction Recovery Unit
HCA-West Tampa Hospital
Tampa, FL
06.2014 - 03.2021
- Coordinated discharge planning and care transitions for behavioral health and substance use recovery patients.
- Developed individualized post-discharge care plans with multidisciplinary teams.
- Evaluated patient needs to secure appropriate next-level care placements and advocate for necessary resources.
- Coordinated referrals, follow-up care, transportation, and community support services to maintain continuity of care.
- Identified and addressed social determinants of health to enhance patient outcomes.
- Collaborated with internal and external stakeholders to facilitate safe discharge outcomes.
- Maintained timely, accurate documentation to facilitate effective discharge processes.
Education
Master of Arts - Gerontology
Concordia University Chicago
River Forest, IL07-2013
Bachelor of Arts - Sociology
Chicago State University
Chicago, IL05-2006
Skills
- Case Management
- Behavioral Health
- Crisis Intervention
- Risk assessment
- Motivational Interviewing
- Psychosocial Assessment
- Care plan support
- Discharge Planning
- Advocacy
- Interdisciplinary Collaboration
- Managed care
- Community Resources
- Member Engagement
- Member Outreach
- Transitional support
- Regulatory Compliance
- Quality escalations
- Safety escalations
- Microsoft Office Suite
- Google Workspace
- Teams
- OneNote
- EHR/EMR Systems
Certification
- Certified Dementia Practitioner (CDP)
- CPR / First Aid / CPI Certified
Timeline
Behavioral Health Case Manager
Bluestone Physician Services
11.2023 - 06.2026
Social Work Case Manager
BayCare Health Systems
06.2021 - Current
Care Coordinator
Gracepoint Wellness
01.2015 - 02.2024
Discharge Planner, Behavioral Health/Addiction Recovery Unit
HCA-West Tampa Hospital
06.2014 - 03.2021
Master of Arts - Gerontology
Concordia University Chicago
Bachelor of Arts - Sociology
Chicago State University