Lashay Jacobs
Houston,Texas
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
State Farm
Richardson, TX
03.2024 - 03.2026
- Analyzed claim reports to determine liability and ensure compliance with policies and regulations.
- Reviewed documentation for accuracy, ensuring timely processing of claims and minimizing delays.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Led training sessions on updated insurance policies and industry regulations for team members.
Clerk/Customer Service
United States Postal Service
Arlington, TX
05.2020 - 03.2024
- Processed incoming and outgoing mail efficiently, ensuring timely delivery of services.
- Maintained accurate records of postal transactions to support operational integrity.
- Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction.
- Trained new staff on postal procedures and safety protocols, fostering team development.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed passport applications efficiently, ensuring compliance with government regulations.
Customer Service Representative
TTEC
Dallas, TX
01.2016 - 05.2020
- Resolved customer inquiries efficiently via multiple communication channels, enhancing overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Science - Pre-Nursing
University of Louisiana at Monroe
West Monroe, LA12.2025
Skills
- Claims investigation
- Active listening
- Highly motivated
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Caseload management
- Policy interpretation
- Damage assessment
- Problem-solving
- Attention to detail
- Customer service
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Data entry
Timeline
Claims Adjuster
State Farm
03.2024 - 03.2026
Clerk/Customer Service
United States Postal Service
05.2020 - 03.2024
Customer Service Representative
TTEC
01.2016 - 05.2020
Associate of Science - Pre-Nursing
University of Louisiana at Monroe