Lashay Jordan
Queens
Summary
Proficient in providing customer service. Responding to customer situations with sensitivity. Entering data quickly and accurately.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Public Partnerships LLC
Brooklyn
04.2025 - 01.2026
- Take care of consumer daily needs
- Take consumer to medical appointments
Customer Service Representative
Public Partnerships LLC
12.2024 - 03.2025
- Incoming calls from CDPAP consumers or PAs to register for CDPAP
- Outgoing calls to register Consumers or PAs for CDPAP
- Enter in Consumers or PAs information in the database ( Data entry )
Field Customer Service Representative
Maximus
New York
02.2023 - 05.2023
- Outbound calls to consumers about Medicaid case enrollment/disenrollment/transfer
- Entered Medicaid information into databases
- Performed high-volume data entry
- In-person applications enroll/disenrollment/transfer Medicaid for consumer
- Give consumer knowledge about NYCM
- New York, NY
- Data Entry
Residential Aide / Supervisor
Children’s Community Services
Lawrence
08.2017 - 11.2019
- Perform client intakes as needed.
- Assist clients with daily needs such as access to linens and personal care items.
- Complete paperwork of front desk, clients' files, and statistical records.
- Complete entry of any computer data generated during your shift.
- Dispatch drivers to hotel locations
- Check areas vacated by a client and do any cleaning.
- 700 - Lawrence, NY
Environmental Services
ABM Industries
Queens
01.2016 - 08.2017
- Performed cleaning duties such as cleaning floors, restrooms, hallways.
- Performed cleaning duties for occupied/unoccupied terminal spaces and common areas.
- Emptied trash, swept, mopped floors, and cleaned all surface areas.
- Performed light dusting, window cleaning, vacuumed small spaces.
- Kept buildings in a clean and orderly fashion by using chemicals and equipment.
- John F. Kennedy - Queens, NY
Caregiver
Small Hands Bright Minds
Brooklyn
09.2015 - 01.2016
- Supervised and monitored the safety of all children.
- Helped prepare lunch and snack time as well as assisting with the handling of other food.
- Assisted children in learning how to work together through a variety of activities.
- Supervised and led children in all daily activities such as reading, play time, snack and lunch time.
- Brooklyn, NY
Bookkeeping
Mission Of Society
New York
03.2013 - 09.2015
- Prepare and send invoices to customers.
- Ensure they are entered into the proper account.
- Prepare customer statements.
- Maintain paper and electronic files.
- Open and sort mail pertaining to the accounting department.
- New York, NY
Education
High School Diploma -
Brownsville Academy High School
Brooklyn, NYSkills
- Microsoft Office
- QuickBooks
- Typing Speed
- Paratransit
- Food service management
- Bookkeeping
- Food Handling
- Environmental Services
- Caregiving
- Healthcare
- Laundry
- Cooking
- Home Care
- Menu Planning
- Food Preparation
- Dispatching
- Scheduling
- Cleaning
Timeline
Personal Assistant
Public Partnerships LLC
04.2025 - 01.2026
Customer Service Representative
Public Partnerships LLC
12.2024 - 03.2025
Field Customer Service Representative
Maximus
02.2023 - 05.2023
Residential Aide / Supervisor
Children’s Community Services
08.2017 - 11.2019
Environmental Services
ABM Industries
01.2016 - 08.2017
Caregiver
Small Hands Bright Minds
09.2015 - 01.2016
Bookkeeping
Mission Of Society
03.2013 - 09.2015
High School Diploma -
Brownsville Academy High School