Skills
Summary
Work History
Education
Certification
Additional Information
Other Experiences
Generic
AMANDA MARTINEZ

AMANDA MARTINEZ

Webster,FL

Skills

  • Providing product information
  • Typing (10 years)
  • Tax experience
  • Calendar management
  • Microsoft Outlook
  • Phone etiquette
  • Front desk (10 years)
  • Mediate Differences
  • Office experience
  • Clerical experience (10 years)
  • Event planning
  • Scanning
  • Maintaining patient confidentiality
  • Appointment scheduling
  • Customer support
  • Office management (10 years)
  • Customer inquiry handling
  • Windows
  • English
  • Order assistance
  • Computer literacy
  • Customer service (10 years)
  • Conflict management
  • Microsoft Office
  • Executive administrative support
  • Account reconciliation
  • Microsoft Word
  • Customer complaint resolution
  • Record keeping
  • Social Perceptiveness Critical Thinking
  • Multi-line phone systems
  • Microsoft Powerpoint
  • Computer skills
  • Administrative experience - Administrative experience (More than 20 years) (10 years)
  • Data entry (10 years)
  • Customer service
  • Strong communication skills
  • Strong problem solver
  • Creative thinking capacity
  • Detail-oriented mindset
  • Valid Driver's license
  • Dedicated team player
  • Errands
  • Flexible schedule

Summary

Dynamic office professional with over 35 years of experience in customer service, marketing, and administrative roles, dedicated to enhancing client satisfaction and driving operational efficiency. Expertise in event planning, Microsoft Office, and social media content creation complements a proven ability to streamline processes and foster community engagement. Committed to leveraging extensive knowledge and social perceptiveness to contribute to organizational success while building lasting relationships. Authorized to work in the US for any employer.

Work History

Personal Assistant

Branch Farms
Webster, FL
07.2019 - Current
  • Oversee logistics to ensure timely deliveries, enhancing operational efficiency.
  • Manage admin tasks, improving organizational processes and communication.
  • Create marketing materials, increasing brand visibility and client engagement.
  • Streamline paperwork, reducing processing time and improving accuracy.
  • Coordinate schedules for optimal time management and resource use.
  • Increased client inquiries through targeted outreach.
  • Coordinated travel arrangements, including itineraries and accommodations, enhancing efficiency.
  • Made deliveries using truck & trailer

Customer Service Representative/Marketing/Claims Liason

Victoria Carosella State Farm
Sumterville, FL
02.2023 - 10.2025
  • Manage client payments and app navigation, enhancing satisfaction and efficiency.
  • Develop business routes, fostering relationships and generating leads.
  • Created social media content, boosting online presence.
  • Identify local marketing opportunities, expanding outreach.
  • Coordinated with local businesses to establish partnerships, enhancing lead generation through tailored outreach initiatives.
  • Provided comprehensive support to clients during claims processes, ensuring smooth resolutions and strengthening trust in services offered.
  • Facilitated client onboarding by guiding them through app features, significantly improving user satisfaction
  • Provided exceptional customer support, resolving inquiries efficiently and enhancing client satisfaction.
  • Educated clients about insurance products, facilitating informed decision-making for coverage needs.
  • Analyzed customer feedback to identify trends and implement improvements in service delivery.
  • Collaborated with team members to streamline processes, improving response times to customer requests.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Mastering conflict resolution

Church Secretary/Ministry Assistant/Administrator Part-Time

First Baptist Church of Webster, Inc.
Webster, FL
07.2008 - 06.2019
  • Managed office operations, supporting pastoral tasks, enhancing efficiency.
  • Coordinated events, ensuring smooth execution and attendee satisfaction.
  • Maintained financial records, improving transparency and accountability.
  • Facilitated communication among visitors, staff, and leadership.
  • Streamlined payroll processes with QuickBooks, enhancing accuracy.
  • Coordinated church events and room reservations, fostering collaboration among staff and community members to maximize participation.
  • Cultivated a welcoming environment for visitors, enhancing community engagement and fostering long-term relationships.

Manager/Customer Service Representative

Resurrected Quad & Cycle Parts
Bushnell, FL
10.2006 - 07.2008
  • Managed ads and bookkeeping, boosting profits from $1,967.70 to $7,692.01 in six months.
  • Resolved customer issues, preventing $2,200 in losses through effective negotiation.
  • Streamlined operations, cutting workdays from 10 to 6 hours, enhancing productivity.
  • Implemented a shorter workday, boosting employee morale and productivity, resulting in a more engaged workforce and improved service levels.
  • Analyzed customer service interactions to identify pain points, leading to the development of targeted solutions that improved customer satisfaction.

Surety Report Processor / Secretary

CE Parish General Agency
Bushnell, FL
08.1992 - 04.2007
  • Managed agent contracts, boosting efficiency in closing BUF accounts and bond payments.
  • Processed surety reports into bail software, ensuring data accuracy and integrity.
  • Addressed inmate complaints with state authorities, resolving issues effectively.
  • Evaluated agent files, negotiated contract rates, improving cost-effectiveness.
  • Created templates for office correspondence, streamlining communication processes.

Education

High School Diploma -

South Sumter High School
Bushnell, FL
06.1993

Certification

  • Driver's License
  • 4-40

Additional Information

  • Kendra Gibson, Personal Reference 352.303.7710
  • Ricky Branch, Business Reference 352.424.5129
  • Christian Freeman, Professional Reference 352.467.4136

Other Experiences

2020 Jan-2023 Jan Cattle Truck Team Driver (Semi/18 wheeler with double decker livestock 53 foot trailer)

  • Position began when regular work was scarce during the COVID pandemic
  • Helped haul loads of cattle (100 to 200+) from Florida out west as far as California
  • I never carried a valid CDL- Companies (Kelly Durrance & Innovations Express) were aware of this
  • Became a respected driver within the community
  • References available if wanted

2010-2019 Aug FBC Webster

  • Operated 13 person transit van for church outings
  • No special license needed

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