LaShay Taylor
Jesup,GA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
9
9
years of professional experience
Work History
Package Handler
United Parcel Service, UPS
Savannah, GA
06.2020 - Current
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Provided customer service by answering queries regarding package status and delivery.
- Logged packaging activities and filed reports in company databases.
- Managed time efficiently to meet or exceed productivity targets.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Resolved conveyor system issues by clearing jams and blockages.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Followed company policies and procedures for secure package handling.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Maintained clean and organized work area, adhering to safety standards.
- Communicated effectively with supervisors regarding any logistical issues.
Patient Service Representative
Southern Family Medicine
Jesup, GA
05.2019 - 03.2020
- Sorted and distributed incoming mail daily.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Reviewed patient accounts for accuracy on a regular basis.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified insurance information, collected payments, and scheduled appointments.
- Performed administrative duties such as filing, faxing, photocopying.
Substitute Teacher, K-12
Source4Teachers
Jesup, GA
08.2018 - 04.2019
- Collaborated with regular teachers to ensure continuity of instruction.
- Assessed student understanding through informal and formal methods.
- Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
- Modified instructional materials as needed for special education students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Provided classroom instruction outlined in teacher's lesson plans.
- Engaged students in discussions to promote interest and drive learning.
Administrative Clerk
Altamaha Primary Care
Jesup, GA
06.2016 - 03.2017
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Mentored junior team members and managed employee relationships.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Processed employee payrolls according to established guidelines.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Wayne County High School
Jesup, GA05-2008
Some College (No Degree) - Criminal Justice
Clark Atlanta University
Atlanta, GASkills
- Filing
- Bookkeeping
- Scheduling
- Mail handling
- Customer service
- Professional communication
- PC proficient
- Computer skills
- Organizing
- Attentive
- Team player
Timeline
Package Handler
United Parcel Service, UPS
06.2020 - Current
Patient Service Representative
Southern Family Medicine
05.2019 - 03.2020
Substitute Teacher, K-12
Source4Teachers
08.2018 - 04.2019
Administrative Clerk
Altamaha Primary Care
06.2016 - 03.2017
High School Diploma -
Wayne County High School
Some College (No Degree) - Criminal Justice
Clark Atlanta University