La’Shaye Ford
York,Pennsylvania
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
York South Nursing & Rehab
York, PA
12.2023 - Current
- Reported changes in patient condition to registered nurse or physician.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Participated in educational programs related to nursing assistant skills development.
- Observed patients for any changes in their physical or mental condition.
- Provided emotional support to patients and families during difficult times.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Served meals to patients in their rooms and assisted with feeding when needed.
Reading Area Community College
Reading, PA
01.2023 - Current
Certified Medication Technician
Baltimore, MD
01.2021 - Current
CNA
Advanced Home Support
Rockville, MD
03.2020 - Current
- Provides patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Documents actions by completing forms, reports, logs, and records.
Home Health Aide/CNA
Caring Hospice Services
Lancaster, PA
05.2023 - 08.2023
- Provides patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides patient comfort by utilizing resources and materials, transporting patients, answering patients' call lights and requests, and reporting observations of the patient to the nursing supervisor.
- Document actions by completing forms, reports, logs, and records.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Changed bed linens and maintained a clean living environment for the client's safety.
CNA/Health And Saftey Coordinator
Sigman & Summerfiled
Lutherville-Timonium
08.2021 - 03.2023
- Provide COVID-19 surveillance testing services directly to Public Schools staff and Students
- Maintains appropriate confidentiality regarding personal health information, including but not limited to demographics, diagnosis, health history
- Testing event preparation, day of event oversight and ensuring the results are processed and communicated according to internal procedures
- Assist our staff, and visitors through the COVID entry screening protocols
- Perform other safety related work as requested.
Patient Sitter/CNA
Levindale Hebrew Geriatric Center
Baltimore, MD
12.2020 - 05.2021
- Functions under the supervision of the RN in a cooperative effort with the health care team to directly observe and correctly redirect assigned patient
- Promptly and effectively communicates with patient, family and visitors
- Remains alert and attentive to patient and patient safety
- Takes appropriate action to maintain safe environment at all times.
Sales Agent ( Remote)
Acceptance Now
Columbia, MD
12.2019 - 01.2021
- Operate a Point of Sale (POS) system and take payments
- Responsible for processing sales quickly, accurately, and efficiently while ensuring customer satisfaction through prompt and friendly service.
- Convert referred customers by educating them on price options, features, and benefits of the rental agreement.
- Network, gain referrals, and educate staff on the rental process.
- Account records and help customers bring expired accounts up to date.
- Delivered high-quality support to customers via phone, email, and live chat, resolving inquiries and issues efficiently.
- Provided remote support to a diverse customer base, addressing technical issues and service inquiries with professionalism.
- Conducted regular follow-ups to ensure customer satisfaction and foster long-term relationships.
- Managed high-volume ticketing systems and maintained accurate records of customer interactions.
Store Manager
Cube Smart Self-Storage
Baltimore, MD
02.2019 - 10.2019
- Performs Recruiting, performance management, and workplace scheduling
- Process daily, weekly, monthly and annual reports
- Operate a Point of Sale (POS) system and take payments
- Responsible for processing sales quickly, accurately and efficiently while ensuring customer satisfaction through prompt and friendly service
- Prepare and make daily bank deposits
- Provides service to our Customers and Sales leads over the phone as well as to walk-in Customers
- Understand and explain the leasing process to Customers
- Submit all property invoices for payment.
Certified Nursing Assistant
Right at Home
Ellicott City, MD
09.2018 - 01.2019
- Provides patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the bathroom
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Documents actions by completing forms, reports, logs, and records.
Certified Nursing Assistant (CNA)
It Works Learning Center
Baltimore, MD
04.2018 - 07.2018
Shift Manager
Rite Aid
Ellicott City, MD
09.2015 - 03.2018
- Responsible for processing sales quickly, accurately and efficiently while ensuring customer satisfaction through prompt and friendly service
- Assists customers by providing information and resolving their complaints
- Ensures that checkout areas are properly maintained in a clean and orderly condition at all times
- Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Assist with training new employees
- Handle customer inquiries for all store related merchandise and inventory
- Direct other employees through daily routines and interact with customers to make sure that they have a satisfactory experience.
Education
Early Childhood Education
Carver Vocational-Technical High School
Baltimore, MD06.2014
Skills
- Proficient in Microsoft Office Suite (Word, Excel and PowerPoint)
- Familiarity with Point of Sales Machines and Software
- Excellent communications skills with a focus on customer service
- Knowledgeable of Medical Terminology
- Knowledge in Geriatric clinical principals
- Remote Communication Tools: Proficient in Zoom, Microsoft Teams, Slack, and other virtual communication platforms
Timeline
Certified Nursing Assistant
York South Nursing & Rehab
12.2023 - Current
Home Health Aide/CNA
Caring Hospice Services
05.2023 - 08.2023
Reading Area Community College
01.2023 - Current
CNA/Health And Saftey Coordinator
Sigman & Summerfiled
08.2021 - 03.2023
Certified Medication Technician
01.2021 - Current
Patient Sitter/CNA
Levindale Hebrew Geriatric Center
12.2020 - 05.2021
CNA
Advanced Home Support
03.2020 - Current
Sales Agent ( Remote)
Acceptance Now
12.2019 - 01.2021
Store Manager
Cube Smart Self-Storage
02.2019 - 10.2019
Certified Nursing Assistant
Right at Home
09.2018 - 01.2019
Certified Nursing Assistant (CNA)
It Works Learning Center
04.2018 - 07.2018
Shift Manager
Rite Aid
09.2015 - 03.2018
Early Childhood Education
Carver Vocational-Technical High School
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