Kay Hayes
Peoria,IL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
Horizons Healthcare Agency
06.2020 - Current
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Mclean County Nursing Home
10.2017 - 10.2019
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Certified Nursing Assistant
Crestview Acres
07.2015 - 08.2016
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
HCR Manor Care
06.2013 - 06.2014
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Security Officer
Per Mar Security
10.2011 - 06.2013
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Data Entry
Securitas USA
07.2007 - 07.2009
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Facilitated smooth transitions during company mergers by effectively consolidating databases from multiple sources.
- Assisted in implementing new software systems, increasing overall efficiency and ease of use for the entire team.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Collaborated across departments to ensure consistency and accuracy in shared database resources.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ12.2012
Skills
- Over 10 years of providing professional customer and security services
- Over 10 years of experience in a healthcare provider
- Skilled people manager with experience in training and developing new-hire employees
- Demonstrated ability to work with a diverse population and quickly establish rapport with others
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Utilize a team approach in providing care and services to the public
- Patient-Focused Care
- Conducting Intakes
- Quality Assurance
Coursework
- Ethics and Diversity in Policing
- Comprehensive Examination
- Research Methodology
- Critical Issues in Juvenile Justice
- Organizational Behavior
- Employment and Policy Law
- Criminal Law for Criminal Justice
- Crisis Negotiation
- Family and Domestic Violence
- Community-Based Corrections
- Critical Issues in Criminal Justice
- Academic and Professional Communications in Public Safety
- Criminological Theory
- Budgeting and Finance for Public Safety Administrators
- Criminal Investigation
Timeline
Certified Nursing Assistant
Horizons Healthcare Agency
06.2020 - Current
Certified Nursing Assistant
Mclean County Nursing Home
10.2017 - 10.2019
Certified Nursing Assistant
Crestview Acres
07.2015 - 08.2016
Certified Nursing Assistant
HCR Manor Care
06.2013 - 06.2014
Security Officer
Per Mar Security
10.2011 - 06.2013
Data Entry
Securitas USA
07.2007 - 07.2009
Associate of Arts - Criminal Justice
University of Phoenix
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