MICROSOFT, EXCEL, POWERPOINT
Lanita Steele
Customer Support
Zephyrhills,FL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
Work History
CNA - Certified Nursing Assistant
Suwannee Medical Personnel Agency
03.2022 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Pharmacy Tech Intern
South Lake Pharmacy
Zephyrhills, FL
01.2021 - 02.2022
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Unloader/Stocker
Walmart
Brooksville, FL
04.2019 - 05.2020
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Maintained organized work area by storing equipment safely and properly.
- Loaded packages onto pallets and into staging areas as directed.
Unloaded trailers, Grain Elevator Operator Manangement
Cal-Maine Foods
Lacoochee, FL
12.2018 - 04.2019
- Set up and operated machinery for binding and related finish operations to meet quantity and quality standards.
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Troubleshot equipment, solved problems and enhanced production process to meet production goals.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
CNA - Certified Nursing Assistant
Royal Oak Nursing & Rehabilitation Center
Dade City, FL
02.2017 - 12.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Assistant Store Manager
Gulfside Hospice and Pasco Palliative Care
Zephyrhills, FL
04.2016 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Head Cashier
Lowe's
Tarpon Springs, FL
04.2014 - 03.2016
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assistant Manager
Family Dollar
Zephyrhills, FL
01.2010 - 04.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Education
Associate - Health and Human Services, N/A
Ultimate Medical Academy
08.2018 - Current
High School Diploma -
Pasco High School
05.2000 - 05.2004
Skills
Microsoft Office, Cash Handling, typing, Outlook, Excel (10 years)Residential Cleaning (4 years)Caregiving (7 years)NursingHospice CareStore Management Experience (8 years)Residential CleaningHome Care (7 years)LaundryVital Signs (7 years)Pharmacy Technician ExperienceMedication AdministrationAssessmentsWork styleReliability — Highly ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at workFull results: Highly ProficientNursing assistant skills — ExpertJune 2021Providing nursing aid to patients using knowledge of relevant equipment and proceduresFull results: ExpertWork motivation — Highly ProficientJuly 2021Level of motivation and discipline applied toward workCashier skills — Highly ProficientNovember 2019Calculating retail transactions and knowing cash drawer policies and proceduresWarehouse associate — Highly ProficientApril 2021Assesses the tendencies that are important for success in warehouse rolesCustomer focus & orientation — ProficientMay 2021Responding to customer situations with sensitivityFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional fieldAdditional InformationI am currently a Certified Nurses Assistant
EMR / EHR
Tube feedings and medications familiarity
Supporting personal needs
Recording vital signs
Dementia and Alzheimer's knowledge
Feeding assistance expert
Transporting patients
Efficient and reliable team player
Certification
May 2019 to May 2021
Additional Information
- Authorized to work in the US for any employer
Software
Timeline
CNA - Certified Nursing Assistant
Suwannee Medical Personnel Agency
03.2022 - Current
Pharmacy Tech Intern
South Lake Pharmacy
01.2021 - 02.2022
Unloader/Stocker
Walmart
04.2019 - 05.2020
Unloaded trailers, Grain Elevator Operator Manangement
Cal-Maine Foods
12.2018 - 04.2019
Associate - Health and Human Services, N/A
Ultimate Medical Academy
08.2018 - Current
CNA - Certified Nursing Assistant
Royal Oak Nursing & Rehabilitation Center
02.2017 - 12.2018
Assistant Store Manager
Gulfside Hospice and Pasco Palliative Care
04.2016 - 01.2017
Head Cashier
Lowe's
04.2014 - 03.2016
Assistant Manager
Family Dollar
01.2010 - 04.2014
High School Diploma -
Pasco High School
05.2000 - 05.2004