Summary
Overview
Work History
Education
Skills
Certification
Driverlicense
Timeline
Generic

Lorna Swain

Summary

Seeking a position that will benefit me to be a better team player in a people oriented organization and where I can obtain more knowledge in the medical field so I can achieve my goals in life.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

First Choice Nurses
Surry, VA
10.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Substitute Teacher

ESS Education
Hampton, VA
11.2022 - Current
  • I sub K-12 grade
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

CNA

Riverside
Newport News, VA
06.2023 - 10.2023
  • Take care if all my residents needs
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

CNA

Rappahannock Westminister Canterbury
Irvington, VA
08.2019 - 01.2020
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.

Customer Service

Petco
Fredericksburg, VA
08.2011 - 12.2011
  • It was a seasonal job and I took care of all customers and the products in the store
  • Restocking and cashier
  • Met sales goals by offering excellent customer service.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally.

Sales Representative

Spencer's (Seasonal)
Fredericksburg, VA
07.2011 - 10.2011
  • Took care over all merchandise and customers
  • Restocking, Cashier, inventory

Sales Representative/Customer Service

Toys R Us (Seasonal)
Fredericksburg, VA
10.2010 - 12.2010
  • Seasonal
  • Took care of all customers and merchandise in the store

Cashier/Customer Service

Marco's Pizza
Fredericksburg, VA
08.2009 - 02.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

WHILE I WAS WORKING AT THIS FACILITY IT ENDED UP CLOSING DOWN

Education

CERTIFICATION FOR NURSING ASSISTANT -

Rappahannock Community College
Kilmarnock, VA

Some college in Medical Billing & Coding -

Martinsburg College
06.2024

GED -

Riverbend High School
Fredericksburg, VA
01.2009

Skills

  • Medical Terminology
  • Customer Service
  • Cashier
  • Powerpoint
  • Sales
  • Typing
  • Team Building
  • Word
  • Windows Xp
  • Receptionist
  • Communications
  • Phones
  • Microsoft office
  • Computers
  • Childcare
  • Patient care
  • Vital Signs
  • Home Care
  • Caregiving
  • Help Desk
  • Microsoft Windows Server
  • Medical billing (1 year)
  • EMR systems (2 years)
  • Medical Coding
  • Medical Records
  • Dementia care
  • Senior care
  • Vital signs
  • Medical records
  • Customer service
  • Medical terminology
  • Live chat
  • Cash register
  • Epic
  • ICD-9
  • ICD-10
  • Negotiation
  • Windows
  • Documentation review
  • Research
  • Teaching
  • Hospital experience
  • Medical coding
  • Front desk
  • Cash handling
  • Microsoft Word
  • Microsoft Excel
  • Communication skills
  • Alzheimer's Care
  • HIPAA
  • Operating Systems
  • Technical Support
  • Medical Office Experience
  • Anatomy Knowledge
  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Maintaining confidentiality
  • Compassionate communication

Certification

  • CNA
  • CPR Certification
  • BLS Certification
  • AED Certification
  • State Tested Nursing Assistant
  • Driver's License

Driverlicense

Issued in 12/09/2019 

Expires in 12/09/2026

Timeline

CNA - Certified Nursing Assistant

First Choice Nurses
10.2023 - Current

CNA

Riverside
06.2023 - 10.2023

Substitute Teacher

ESS Education
11.2022 - Current

CNA

Rappahannock Westminister Canterbury
08.2019 - 01.2020

Customer Service

Petco
08.2011 - 12.2011

Sales Representative

Spencer's (Seasonal)
07.2011 - 10.2011

Sales Representative/Customer Service

Toys R Us (Seasonal)
10.2010 - 12.2010

Cashier/Customer Service

Marco's Pizza
08.2009 - 02.2010

CERTIFICATION FOR NURSING ASSISTANT -

Rappahannock Community College

Some college in Medical Billing & Coding -

Martinsburg College

GED -

Riverbend High School
Lorna Swain