LaShayla Carr
Roswell,Georgia
Summary
Ambitious individual with proven track record of launching successful businesses, establishing and managing operations, and driving financial results. Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer-centric solutions to drive business growth.
Overview
18
18
years of professional experience
Work History
Customer Experience Agent
Alorica (United Healthcare Insurance)
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Reduced response time for customer queries by implementing effective communication strategies.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Owner
Carr's Placement Services
12.2018 - Current
- Managed the daily operations related to customer service, inventory management, and marketing.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures.
- Negotiated contracts and agreements with business partners, vendors, and customers.
Non-Emergency Medical Driver
Well-Being Transportation
07.2020 - 02.2022
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
ACCOUNT MANAGER
Carr Protective Services
07.2017 - 03.2020
- Researched and identified emerging trends in the industry to better inform account strategies.
- Implemented account management processes to ensure delivery of quality service standards.
- Negotiated contracts with clients to maximize revenue potential.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Generated and presented reports to senior management on account performance.
- Monitored competitor activities in order to stay ahead of the competition.
- Utilized problem-solving skills when dealing with di cult customers.
ELEMENTARY TEACHER
Dekalb County School District
08.2006 - 07.2017
- SECOND AND THIRD GRADES, Developed lesson plans and utilized instructional materials to provide individualized and small and large group instruction
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Fostered critical thinking, collaboration, and student leadership through hands-on and group activities.
- Developed and implemented lesson plans to engage students in a variety of learning activities.
- Communicated regularly with families about their child's academic progress through conferences or emails.
- Utilized technology to enhance teaching methods and create engaging learning experiences.
Education
MASTER OF ARTS (M.A - MATHEMATICS
Nova Southeastern University
Fort Lauderdale, FL03.2009
BACHELOR OF ARTS (B.A - ELEMENTARY EDUCATION
Florida Agricultural & Mechanical University
Tallahassee, FL12.2003
Skills
- Weekly Payroll
- Business Development
- Payment Collecting
- Marketing
- Account Management
- Teamwork
- Leadership
- Quickbooks
- Invoice Preparation and Processing
- Customer Service
- Verbal and Written Communication
- Local, State and Federal Tax Returns
Timeline
Customer Experience Agent
Alorica (United Healthcare Insurance)
10.2023 - Current
Non-Emergency Medical Driver
Well-Being Transportation
07.2020 - 02.2022
Owner
Carr's Placement Services
12.2018 - Current
ACCOUNT MANAGER
Carr Protective Services
07.2017 - 03.2020
ELEMENTARY TEACHER
Dekalb County School District
08.2006 - 07.2017
MASTER OF ARTS (M.A - MATHEMATICS
Nova Southeastern University
BACHELOR OF ARTS (B.A - ELEMENTARY EDUCATION
Florida Agricultural & Mechanical University
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