LaShea Hawkins
Hazelwood,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Mercy Hospital St. Louis
Saint Louis, MO
01.2024 - 10.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information before specimen collection.
- Educated patients on proper blood draw techniques.
- Followed all safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations governing laboratory procedures.
Phlebotomist
Saint Louis University
Saint Louis, MO
06.2023 - 12.2023
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
Phlebotomist
Christian Hospital Northeast
Saint Louis , MO
11.2022 - 05.2023
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
Claims Representative
Farmers Insurance Agency
Saint Louis , MO
08.2021 - 11.2022
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Prescription Benefit Specialist
Express Scripts
Saint Louis , MO
10.2019 - 08.2021
- Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
- Analyzed member eligibility for prescription benefits in accordance with plan provisions.
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
- Assisted in developing strategies to improve the prescription benefit program.
Casino Cage Cashier
Ameristar Casino Resort Spa St. Charles
Saint Charles, MO
04.2019 - 08.2019
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Issued credit lines to customers based on their financial status.
- Maintained an accurate record of all transactions in the casino's computer system.
Cash Management Service Teller
Loomis Armored US
Saint Louis , MO
08.2018 - 12.2018
- Processed deposits, withdrawals, payments, and transfers accurately and efficiently.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Balanced daily transactions using automated teller machines.
Education
High School Diploma -
McCluer South Berkeley High
Saint Louis MO05-2006
Certfication
Bell Brown Medical Insstitue
Florissant, MOSkills
- HIPAA compliance
- Venipuncture
- Blood collection
- Data entry
- Patient confidentiality
- EMR recordkeeping
- Skype
- Call logging
- Call control skills
- Typing 45 wpm
- Customer service optimization
- Quality assurance
- Call control
- Call center customer service
- Call handling
- Building rapport
- Inbound phone calls
- Verbal and written communication
- Script adherence
Timeline
Phlebotomist
Mercy Hospital St. Louis
01.2024 - 10.2024
Phlebotomist
Saint Louis University
06.2023 - 12.2023
Phlebotomist
Christian Hospital Northeast
11.2022 - 05.2023
Claims Representative
Farmers Insurance Agency
08.2021 - 11.2022
Prescription Benefit Specialist
Express Scripts
10.2019 - 08.2021
Casino Cage Cashier
Ameristar Casino Resort Spa St. Charles
04.2019 - 08.2019
Cash Management Service Teller
Loomis Armored US
08.2018 - 12.2018
High School Diploma -
McCluer South Berkeley High
Certfication
Bell Brown Medical Insstitue
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