Lashedirea " Shay " Haymond-Gaines
Toccoa,GA
Summary
Detail-oriented team player with extensive experience in a variety of settings. Skilled in operating and troubleshooting a range of equipment, as well as inspecting finished products for quality control. Possesses a strong safety record and a commitment to maintaining a safe work environment. Proactive professional with experience in efficiency improvement, environmental health, and safety and equipment management. Frequently praised as quality-oriented by peers, I can be relied upon to help your team achieve its goals. Motivated professional experienced in providing exceptional care to elderly, disabled and recuperating patients. Demonstrated expertise in basic nursing care and medical recordkeeping. Committed to delivering compassionate care and improving the lives of patients through attentive and thorough medical care. Focused Clerk with expertise in customer service, data entry, and administrative support. Detail-oriented and organized with strong interpersonal and communication skills. Proven ability to work efficiently under pressure and meet tight deadlines. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Smart professional skilled in organizing documents, managing calendars, scheduling appointments, and maintaining databases. Experienced in file management, customer service, and office equipment upkeep. Dedicated to providing a high level of customer service and accuracy in all tasks. Reliable candidate brings strong organizational, communication, and interpersonal skills. Offers mastery in Microsoft Office Suite with exceptional verbal and written communication skills. Possesses proven ability to multitask and solve problems with highly organized approach to challenges. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FME Monitor / Outage
Duke Energy
Seneca, SC
10.2023 - Current
- Operated conveyor, stacker and loader equipment, observing safety features to avoid accidents.
- Loaded and unloaded materials for projects.
- Sorted and labeled materials in preparation for shipment.
- Completed daily paperwork, noting operational issues and machinery shutdowns.
- Developed production reports to inform supervisor of daily overruns.
- Documented all procedures associated with configuring, deploying, managing and maintaining the FME System.
- Ensured compliance with applicable policies, procedures and standards when administering the system.
- Maintained accurate records of all changes made within the system as well as their impact on performance.
- Worked with stakeholders from different teams to ensure timely completion of tasks.
- Collaborated with other departments in order to ensure smooth functioning of the entire workflow process.
- Created detailed reports of all activities performed with respect to the FME system.
- Resolved any issues related to data conversion and transformation using FME tools.
- Developed, documented and implemented best practices for FME workspaces maintenance.
- Monitored and maintained existing FME workspaces on a daily basis.
- Assisted in the development of FME workflows to meet business requirements.
Certified Nursing Assistant
Hartwell Health and Rehabilitaion
Hartwell, GA
07.2023 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Helped residents walk with or without self-help devices.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
PRODUCTION OPERATOR
Randstad/Purina
Hartwell, Ga
04.2023 - 07.2023
- Adjusted machining operations using hand tools or numerical controls
- Inspected products at various checkpoints, driving quality
- Maintained equipment in operating condition by performing preventive maintenance and repair
- Packed finished goods in proper packaging and boxes, reducing damage during transport
- Checked output, reducing machine-related flaws or mistakes
- Cleaned equipment and work area before, during, and after shift to promote sanitation
- Monitored inventory levels of raw materials and supplies needed for production operations
- Operated and maintained production machines to ensure safe, efficient operation
- Carried out production procedures, maximizing efficiency and profits.
CLERK
AAA Cooper Transportation
Ellenwood, GA
07.2021 - 03.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers by phone, email or in-person to provide information
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Scanned documents and saved in database to keep records of essential organizational information
- Completed data entry tasks with accuracy and efficiency.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Generated daily reports of sales activity for management review.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Contacted customers regarding account updates and potential problems.
- Processed sales transactions to prevent long customer wait times.
PHLEBOTOMIST TECHNICIAN
Atlanta Medical Center
Atlanta, Georgia
08.2022 - 10.2022
- Verify patient by reading patients identification
- Obtain blood specimens by performing venipunctures and finger sticks
- Maintain quality results by following department procedures
- Performed a variety of routine blood drawing procedures to include venipuncture
- Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment
- Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed
- Sending specimens to laboratory for testing
- Obtained intake information, including patient personal data, medical history and also insurance coverage.
HOME HEALTH CAREGIVER
Private Care Givers
Atlanta, GA
02.2021 - 01.2022
- Observed patients for any physical or mental changes and reported them to the supervisor immediately
- Coordinated transportation services to appointments as needed
- Ensured that all medical instructions were followed as prescribed by the physician or nurse practitioner
- Interacted positively with interdisciplinary teams to ensure quality care
- Assisted clients with mobility issues by using appropriate transfer techniques and equipment
- Implemented safety measures for fall prevention within the home environment
- Responded promptly to requests from patients and families in a courteous manner
- Performed daily health monitoring and provided companionship to elderly clients in their homes
- Maintained accurate records of patient status and care provided, including vital signs and changes in condition
- Conducted light housekeeping tasks such as laundry, cleaning, meal preparation, grocery shopping.
MEDICAL TECHNICIAN
The Residences At Park Place
Seneca, SC
10.2020 - 02.2021
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns
- Administered medications and performed basic and advanced patient assessments
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements
- Prepared specimens for testing procedures
- Created reports of technological findings by collecting, analyzing and summarizing information
- Sterilized instruments and disposed of used or contaminated supplies in adherence to OSHA regulations
- Trained and mentored students and junior team members in laboratory protocols and compliance standards.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Administered medications under physician direction following standard operating procedures.
- Performed quality control checks on equipment used in the laboratory setting.
- Implemented safety measures within the clinical environment per OSHA standards.
CLERK
Habersham Medical Center
Demorest, GA
11.2018 - 05.2020
- Documented all calls and inquiries in computer system
- Called potential customers by following calling list set forth by managers
- Answered phone calls and answered questions from potential customers
- Handled complaints and questions, and re-directed calls to other team members
- Acted as first point of contact and set appointments for prospective clients
- Scheduled and confirmed appointments and meetings for senior management team
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
CERTIFIED NURSING ASSISTANT
Habersham Medical Center
Demorest, GA
02.2018 - 05.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
Associate
Walgreens
Toccoa, GA
11.2016 - 02.2018
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Answered customer questions and provided store information.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
Customer Service Representative
Walmart
Toccoa, GA
07.2014 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Certification of Completion - Certified Medical Assistant
A Breath of Fresh Air
Decatur01-2023
Certification of Completion - Phlebotomy Technician
A Breath of Fresh Air MC
Decatur, GA08-2022
Certification of Completion - Certified Nursing Assistant
Pearson Vue
Toccoa, GA11-2017
HIGH SCHOOL DIPLOMA -
Stephens County High School
05-2014
Skills
- Data Gathering
- Paperwork Completion
- Mail Processing
- Shipment Inspection
- Maintaining Clean Work Areas
- Willing To Learn
- Customer Satisfaction
- Data Recording
- Office Supply Management
- Plan Revisions
- Customer Needs Assessments
- Level Optimization
- Item Transport
- Material Quality Control
- Quality Assurance Controls
- Machine Operation
- Assembly And Production
- Mathematically Adept
- Critical Thinking
- Workflow Analysis
- Physical Labor
- Quality Control Procedures
- Time Management Abilities
- Team Building
- Analytical Thinking
- Problem-Solving Abilities
- Teamwork and Collaboration
- Active Listening
- Multitasking
- Written Communication
- Self Motivation
Certification
- CERTIFIED NURSING ASSISTANT / CN0030055460
- PHLEBOTOMY TECHNICIAN / K2X9S5Y9
- CERTIFIED MEDICAL ASSISTANT / P9N5E6X8
- CPR CERTIFIED / BLS
Timeline
FME Monitor / Outage
Duke Energy
10.2023 - Current
Certified Nursing Assistant
Hartwell Health and Rehabilitaion
07.2023 - Current
PRODUCTION OPERATOR
Randstad/Purina
04.2023 - 07.2023
PHLEBOTOMIST TECHNICIAN
Atlanta Medical Center
08.2022 - 10.2022
CLERK
AAA Cooper Transportation
07.2021 - 03.2023
HOME HEALTH CAREGIVER
Private Care Givers
02.2021 - 01.2022
MEDICAL TECHNICIAN
The Residences At Park Place
10.2020 - 02.2021
CLERK
Habersham Medical Center
11.2018 - 05.2020
CERTIFIED NURSING ASSISTANT
Habersham Medical Center
02.2018 - 05.2020
Associate
Walgreens
11.2016 - 02.2018
Customer Service Representative
Walmart
07.2014 - 01.2016
Certification of Completion - Certified Medical Assistant
A Breath of Fresh Air
Certification of Completion - Phlebotomy Technician
A Breath of Fresh Air MC
Certification of Completion - Certified Nursing Assistant
Pearson Vue
HIGH SCHOOL DIPLOMA -
Stephens County High School
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