Summary
Overview
Work History
Education
Skills
Certification
Tools & Software
Timeline
Generic

Nijah Morgan

Blair,SC

Summary

Achieved high levels of customer satisfaction through effective problem resolution and support. Delivered accurate data entry and payment processing, contributing to streamlined operations. Maintained compliance with HIPAA regulations during insurance verification processes. Managed substantial call volumes while utilizing CRM systems to enhance service delivery. Expanded professional qualifications with recent CNA and CPR certifications. Actively seeking remote positions in customer service, administrative support, or healthcare to maximize impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FME Monitor / Confined Space / FireWatch

Day and Zimmerman
Jenkinsville, SC
05.2025 - Current
  • Verified compliance with site procedures and guidelines

• Inspected all items entering and exiting FME Area

• Confined Space attendant, monitored activities of authorized entrants to ensure practices and procedures are followed for safe entry, in addiction to determine if it was safe for entrants

to remain in space

• Foreign Material Exclusion (FME) monitored and ensured personnel and tools are correctly logged in via material it was safe for entrants to remain in space.

• Fire Watch attendant ensured proper burn permits were insured prior to start of either grinding or welding by personnel.

• Inspected fire extinguishers used at job site were properly tagged and monitored in working condition

FME/Confined Space/Fire Watch

VC Summer Nuclear Plant
Jenkinsville , SC
05.2024 - 05.2025
  • Verified compliance with site procedures and guidelines

• Inspected all items entering and exiting FME Area

• Confined Space attendant, monitored activities of authorized entrants to ensure practices and procedures are followed for safe entry, in addiction to determine if it was safe for entrants

to remain in space

• Foreign Material Exclusion (FME) monitored and ensured personnel and tools are correctly logged in via material it was safe for entrants to remain in space.

• Fire Watch attendant ensured proper burn permits were insured prior to start of either grinding or welding by personnel.

• Inspected fire extinguishers used at job site were properly tagged and monitored in working condition

Brazer

Trane Technologies
Columbia , SC
03.2023 - 04.2024
  • Trained new employees on proper use of brazing equipment and techniques used in the shop environment.
  • Repaired defective parts by removing old braze material and re-brazing new joints as required.
  • Developed standard operating procedures for various brazing processes used in production operations.
  • Performed pre-brazing inspection of parts for proper fit and assembly.
  • Analyzed product failures and defects caused by improper brazing techniques and suggested corrective actions accordingly.

Quality Control Inspector

SAMSUNG Home Appliance Manufacturing Plant
Newberry, South Carolina
05.2022 - 01.2023
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Performed first article inspection on incoming raw materials.
  • Tested finished goods prior to shipment according to established protocols.
  • Verified accuracy of product labels, including expiration dates and lot numbers.

Customer Care Representative (Remote)

Athena
Greenville , SC
11.2021 - 02.2022
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Resolved customer complaints promptly and professionally.

Production Worker

Samsung Home of Appliance Manufacturing Plant
Newberry, SC
01.2021 - 09.2021
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.

Firewatch

VC Summer Nuclear Plant
Jenkinsville
09.2020 - 10.2020
  • Foreign Material Exclusion (FME)monitored and ensured personnel and tools are correctly logged in via material
  • Accountability log, Personnel EntryLog, and are adequately prepared to enter the FME area.
  • Verified compliance with site procedures and guidelines• Inspected all items entering andexiting FME Area

FME Monitor/Confined Space/Firewatch

VC Summer Nuclear Plant
Jenkinsville , South Carolina
04.2020 - 08.2020
  • Verified compliance with site procedures and guidelines
  • Inspected all items entering and exiting FME Area
  • Confined Space attendant, monitored activities of authorized entrants to ensure practices and procedures are followed for safe entry, in addiction to determine if it was safe for entrants to remain in space
  • Foreign Material Exclusion (FME)monitored and ensured personnel and tools are correctly logged in via material it was safe for entrants to-remain in space.
  • Fire Watch attendant ensured proper burn permits were insured prior to start of either grinding or welding by personnel.
  • Inspected fire extinguishers used at job site were properly tagged and monitored in working condition

Education

High School Diploma -

Fairfield Central High School
Winnsboro, SC
06.2020

Skills

Assisted customers with inquiries and issues to enhance satisfaction Provided support to team members in resolving customer concerns Facilitated communication between customers and service departments

Assisted in data entry tasks to maintain accurate records Supported documentation processes to ensure compliance with standards Collaborated with team members to streamline data management procedures

Processed payments and assisted with medical billing tasks to support financial operations Helped maintain accurate records and resolve billing inquiries for clients Collaborated with team members to streamline payment processing workflows

Assisted in verifying insurance coverage for patients Supported compliance with HIPAA regulations to protect patient information Collaborated with healthcare teams to streamline verification processes

Assisted teams in utilizing CRM systems for effective customer interactions Supported call management processes to enhance communication efficiency Facilitated training sessions on CRM tools for new staff members

Assisted in identifying and resolving issues to enhance team performance Supported critical thinking initiatives to improve problem-solving skills among peers Collaborated with team members to develop effective solutions for challenges faced

Assisted teams in meeting deadlines and maintaining schedules Supported project planning to enhance reliability and efficiency Contributed to consistent delivery of tasks within established timelines

Facilitated effective communication among remote teams Supported project coordination through multitasking across various tasks Assisted in maintaining project timelines and deliverables

Demonstrated meticulous attention to detail in all tasks and projects

Oversaw vital signs monitoring to ensure patient health and safety

Delivered comprehensive patient care services to enhance overall health outcomes

Provided support to individuals by demonstrating compassion and empathy in various situations Assisted team members in navigating challenges with understanding and care Fostered a positive environment through active listening and emotional support

Ensured strict adherence to confidentiality protocols and data protection standards

Certification

• Certified Nursing Assistant (CNA)

• CPR Certification

• HIPAA Compliance Training (if applicable)

Tools & Software

• Microsoft Office (Word, Excel)

• CRM Systems (Salesforce, Zendesk, or similar)

• Remote Communication Tools (Zoom, Slack, Microsoft Teams)

Timeline

FME Monitor / Confined Space / FireWatch

Day and Zimmerman
05.2025 - Current

FME/Confined Space/Fire Watch

VC Summer Nuclear Plant
05.2024 - 05.2025

Brazer

Trane Technologies
03.2023 - 04.2024

Quality Control Inspector

SAMSUNG Home Appliance Manufacturing Plant
05.2022 - 01.2023

Customer Care Representative (Remote)

Athena
11.2021 - 02.2022

Production Worker

Samsung Home of Appliance Manufacturing Plant
01.2021 - 09.2021

Firewatch

VC Summer Nuclear Plant
09.2020 - 10.2020

FME Monitor/Confined Space/Firewatch

VC Summer Nuclear Plant
04.2020 - 08.2020

High School Diploma -

Fairfield Central High School