Lashee Golden
Connor’s Pub
Indpls,IN
13
years of professional experience
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer serviceexcelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Dynamic bartender and assistant manager with a strong focus on creative problem solving and client relations. Experienced in enhancing customer engagement and training staff to deliver outstanding service. Committed to maintaining high standards of cleanliness and organization.
Work History
Bar Manager & Bartender
5 Years 10 Months- Mixed cocktails and beverages efficiently to meet customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Assisted in training new staff on bartending techniques and menu offerings.
- Oversaw inventory management, including ordering supplies and controlling costs.
- Implemented staff scheduling to optimize coverage during peak hours.
- Analyzed customer feedback to refine service offerings and improve satisfaction rates.
- Closed out cash register and prepared cashier report at close of business.
Customer Service Representative
2 Years 10 MonthsMy responsibilities consisted of taking payments for customers, making survey calls, setting up appointments for customers with service needs, and reporting complaints for unhappy customers. I was also apart of a team that reached out to potential buyers online that were inquiring about getting a vehicle.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Answered customer telephone calls promptly and in an appropriate manner.
- Followed up with over 100 customers each week to verify that they were satisfied with purchases.
Server
1 Year 2 Months- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Asked open-ended questions to assess customer needs.
- Assisted customers with food selection, inquiries and order customization requests.
- Scored in top 10% of employees in successful resolution of issues
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Assistant Manager
9 Years 5 Months- Assisted in managing daily operations to ensure efficient workflow and high-quality service.
- Developed training materials for staff to enhance productivity and customer engagement.
- Collaborated with kitchen team to streamline menu offerings based on seasonal availability.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
Education
High School Diploma
- 3.4 GPA
- Member of the volleyball, basketball, & softball team
- Grafuated a year ahead of my class
Skills
Creative problem solver
Strong client relations
Quick learner
Punctual
Takes initiative
Devoted leader
Timeline
Bar Manager & Bartender
Connor’s Pub
03.2020 - 01.2026Read More
Assistant Manager
Granite City Food & Brewery
03.2017 - 2020Read More
Customer Service Representative
J.D. Byrider (Corporate Office)
07.2014 - 05.2017Read More
Server
Scotty's Brewhouse
03.2013 - 05.2014Read More
Warren Central
High School Diploma
Read More