Lashelle George
Chico,CA
Summary
Dedicated healthcare professional with a proven track record at Prestige Assisted Living, enhancing patient satisfaction through compassionate care and efficient handling of daily living activities. Skilled in both emotional support and clinical tasks like blood collection, consistently maintaining confidentiality and safety. Excelled in high-stress customer service roles, demonstrating exceptional problem-solving and interpersonal abilities. Dependable phlebotomy effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
IHSS In Home Support Services
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
CNA
Prestige Assisted Living
03.2022 - 11.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Volt Workforce Solutions
02.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Cashier Team Lead
Papa Murphy's
07.2016 - 07.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Education
Phlebotomy
Vallejo Regional Education Center
Marysville, CA05.2024
High School Diploma -
Oroville High School
Oroville, CA06.2018
Skills
- Emotional Support
- Personal Hygiene Assistance
- Compassionate patient care
- CPR Certified
- Direct Patient Care
- First aid and safety
- Documentation
- COVID-19 Safety Policies
- Blood collection techniques
- Capillary puncture
- Attentive to People
- Documentation and Recordkeeping
- Venipuncture
- Order of draw
- Specimen handling
Certification
- Vallejo Regional Education Center, Phlebotomy Technician March18th ~May1st 2024
- First Aid/CPR Certified March 2024
Timeline
Personal Care Assistant
IHSS In Home Support Services
03.2023 - Current
CNA
Prestige Assisted Living
03.2022 - 11.2022
Customer Service Representative
Volt Workforce Solutions
02.2019 - 07.2020
Cashier Team Lead
Papa Murphy's
07.2016 - 07.2018
Phlebotomy
Vallejo Regional Education Center
High School Diploma -
Oroville High School