Lashenik Davis
Las Vegas,NV
Summary
Detail-oriented and proactive professional prepared to bring knowledge and skills to a new role. Excellent organizational and prioritization skills with the proven ability to resolve issues efficiently, maintain accurate records, and provide an excellent customer experience. Recognized for taking a proactive approach, ensuring high standards, and aligning efforts with organizational goals. Currently pursuing a B.S. in Technical Management to further strengthen leadership and problem-solving capabilities.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Clark County School District, CCSD
07.2024 - Current
- Adapted curriculum materials to accommodate various learning styles and abilities, increasing overall comprehension levels among students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided support to special education students in inclusive classrooms consisting of up to 36 students. Developing accommodations and modifications to meet their unique needs.
- Communicated effectively with students, staff, and parents in virtual and in-person environments.
- Demonstrated adaptability and tech proficiency in hybrid learning platforms.
Security Officer (TSO)
Transportation Security Administration
04.2023 - 04.2024
- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo, and/or on passengers, and prevented those objects from being transported onto aircraft.
- Controlled terminal entry and exit points.
- Completed logs, forms, and other paperwork applicable to assigned duties, identifying any discrepancies or inconsistencies.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Worked hand and hand with law enforcement agencies to resolve any safety or security issues that arose during operations.
PSE Clerk (Seasonal)
USPS
11.2022 - 01.2023
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Sorted mail according to size, shape and destination.
Licensed Insurance Agent/Customer Service Representative
SITEL Group
05.2021 - 11.2022
- Provided virtual technical support and product assistance to clients via phone and online channels.
- Assisted with billing, policy inquiries, account access, and troubleshooting issues.
- Maintained accurate client records and documentation using internal CRM tools.
- Demonstrated excellent time management and multitasking in a remote work environment.
- Promoted additional products/services through needs-based solutions.
- Ensured compliance with all federal, state, and local laws and regulations regarding insurance practices.
Guest Room Attendant
The LINQ Hotel & Casino
03.2015 - 12.2021
- Established a schedule and planned daily work assignments.
- Assisted with room inspections ensuring quality was met and provided constructive feedback during inspection review.
- Trained and coached new employees individually, monitoring work performance through shadowing.
- Responded to guest requests and inquiries in a timely and professional manner.
- Maintained a disciplined work ethic with little to no supervision.
- Locked guest rooms after performing housekeeping services and maintaining complete security.
- Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
Education
Bachelor of Science - Technical Management
DeVry University
IL12-2025
Associate of Applied Science - Business
DeVry University
IL12.2023
Skills
- Relationship Building
- Typing & Data Entry
- Policy Enforcement
- Customer service
- Technical Support & Troubleshooting
- Critical thinking
- Attention to detail
- Conflict Resolution
- Communication & Collaboration
- Microsoft Office Suite (Excel, Word, Outlook)
- Personnel records maintenance
Timeline
Substitute Teacher
Clark County School District, CCSD
07.2024 - Current
Security Officer (TSO)
Transportation Security Administration
04.2023 - 04.2024
PSE Clerk (Seasonal)
USPS
11.2022 - 01.2023
Licensed Insurance Agent/Customer Service Representative
SITEL Group
05.2021 - 11.2022
Guest Room Attendant
The LINQ Hotel & Casino
03.2015 - 12.2021
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Business
DeVry University
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