Summary
Overview
Work History
Education
Skills
COVER LETTER
Languages
Timeline
Generic

Lashenya Waite

Coral Springs

Summary

Dedicated and detail-oriented healthcare administrative professional with over 8 years of experience in hospital and clinical environments. Proven ability to manage patient referrals, coordinate medical services, and provide exceptional front desk and clerical support. Strong organizational, communication, and multitasking skills, with a commitment to high-quality patient care and confidentiality.

Knowledgeable with proven track record in managing authorization processes and ensuring compliance with industry standards. Adept at coordinating with team members and healthcare providers, leading to streamlined operations and improved patient satisfaction. Demonstrated expertise in problem-solving and attention to detail, ensuring timely and accurate processing of authorizations.

Experienced with managing complex authorization processes, ensuring compliance and efficiency. Utilizes strong problem-solving abilities to streamline workflows and enhance patient satisfaction. Knowledge of industry standards and team collaboration drives successful authorization management.

Overview

10
10
years of professional experience

Work History

Authorization Specialist

Butterfly Effects Inc.
Deerfield Beach, FL
10.2025 - Current
  • Processed authorization requests efficiently, ensuring compliance with company policies and regulatory standards.
  • Reviewed documentation for accuracy, streamlining approval processes and reducing turnaround time.
  • Collaborated with healthcare providers to verify patient eligibility and coverage details.
  • Trained junior staff on best practices in authorization procedures and system navigation.
  • Developed and implemented strategies to improve workflow efficiency within the authorization department.
  • Analyzed authorization trends to identify areas for process improvement and cost reduction initiatives.
  • Led cross-departmental meetings to align goals and enhance communication regarding authorization protocols.
  • Mentored team members, fostering a culture of continuous improvement and professional development within the team.
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Assisted in training new team members on company policies and procedures for handling authorization requests.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
  • Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
  • Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.

Front Desk Receptionist

PCC Medical Holdings
Coral Springs, FL
06.2023 - Current
  • - Greeted patients and visitors, ensuring a welcoming and professional front-office environment.
  • - Managed appointment scheduling and patient check-ins using electronic health record systems.
  • - Verified insurance and collected co-pays and documentation as required.
  • - Assisted with administrative tasks such as faxing, scanning, and data entry.

Referral Coordinator

Kingston Public Hospital
Kingston, Jamaica
06.2021 - 05.2023
  • - Coordinated specialist referrals, diagnostic tests, and follow-up appointments for patients.
  • - Communicated with healthcare providers to ensure timely delivery of services.
  • - Maintained accurate patient records and referral logs in compliance with hospital protocols.
  • - Handled insurance authorizations and verified coverage before scheduling services.

Unit Secretary

Kingston Public Hospital
Kingston, Jamaica
06.2016 - 05.2021
  • - Provided clerical support to nursing and medical staff in a busy hospital unit.
  • - Managed patient charts, admission/discharge paperwork, and departmental correspondence.
  • - Answered phones, relayed messages, and facilitated communication between departments.
  • - Scheduled patient procedures and coordinated transportation and medical services.

Education

Miami Dade College
Miami, FL
03-2026

High School - undefined

Clan Carthy High School
Kingston, Jamaica
01-2020

Skills

  • Patient Scheduling & Coordination
  • Electronic Medical Records (EMR/EHR)
  • Insurance Verification & Authorization
  • HIPAA Compliance
  • Multiline Phone Systems
  • Microsoft Office Suite
  • Strong Interpersonal & Communication Skills
  • Bilingual: English (fluent), Jamaican Patois (native)
  • HIPAA compliance
  • Prior authorization processing
  • Appointment scheduling
  • Documentation and reporting
  • Effective communication skills
  • Microsoft office
  • Knowledgeable in [software]
  • Proficiency in [software]
  • Data entry
  • Social services

COVER LETTER

  • Lashenya Waite
  • 3050 Coral Springs Dr, Apt 3
  • Coral Springs, FL 33065
  • (954) 214-0542 | lashenyawaite287@gmail.com
  • August 4, 2025
  • Dear Hiring Manager
  • I am writing to express my interest in the administrative position within your healthcare facility. With over eight years of experience in the medical administrative field—including roles as a Referral Coordinator, Unit Secretary, and Front Desk Receptionist—I bring a strong background in patient coordination, clerical support, and front office operations. My passion for providing high-quality service and maintaining accurate, confidential records has allowed me to contribute effectively to healthcare teams in both hospital and clinical environments.
  • During my time at Kingston Public Hospital, I honed my ability to manage referrals, handle sensitive patient information, and communicate across departments to ensure smooth daily operations. At PCC Medical Holdings, I continued this standard of excellence by providing outstanding front-desk services and supporting patient flow in a busy medical office. My strengths lie in my attention to detail, multitasking ability, and professionalism in patient interactions.
  • I would welcome the opportunity to bring my skills and dedication to your team. I am confident that my healthcare background and administrative capabilities will make me a valuable asset. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your organization’s success.
  • Sincerely

Languages

English
Full Professional

Timeline

Authorization Specialist

Butterfly Effects Inc.
10.2025 - Current

Front Desk Receptionist

PCC Medical Holdings
06.2023 - Current

Referral Coordinator

Kingston Public Hospital
06.2021 - 05.2023

Unit Secretary

Kingston Public Hospital
06.2016 - 05.2021

High School - undefined

Clan Carthy High School

Miami Dade College
Lashenya Waite