La' Sherrie Newell
Syracuse,NY
Summary
A Talented Accomplished Business Professional with Extensive Experience
Prominent organizational and problem solving skills
Background in customer service
Hardworking, detailed oriented, able to multi-task
Self-starter, with excellent time management skills
Diligent in providing support and care in shelter environments. Successfully contributed to well-being and safety of residents through attentive service and problem-solving. Demonstrated empathy and effective communication in high-stress situations.
Experienced with providing compassionate support to shelter residents, ensuring safe and welcoming environment. Utilizes strong interpersonal skills and problem-solving abilities to address client needs. Track record of maintaining calm demeanor and effective communication under pressure.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shelter Aide
Catholic Charities Of Onondaga County
02.2023 - Current
- Improved facility cleanliness by regularly performing housekeeping tasks, such as sweeping, mopping, and disinfecting surfaces.
- Demonstrated cultural sensitivity while working with diverse populations, taking into account varying cultural backgrounds and experiences to provide culturally competent services.
- Assisted with client intake processes, conducting and gathering necessary documents for accurate recordkeeping.
- Facilitated group activities for residents, promoting social interaction and fostering a sense of community within the shelter.
- Provided crisis intervention services for distressed clients by listening empathetically and offering appropriate resources or referrals.
- Contributed to a safe living environment by promptly addressing maintenance issues and reporting any hazards or concerns to management.
- Increased overall organization within the facility by implementing efficient storage solutions for donated items such as clothing, toiletries, and household supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
Office Coordinator
Reimagined Parking
06.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
Parking Office Associate
Reimagined Parking
06.2021 - Current
- Opens office and prepare for daily business: count cash box and bag
- Start and Stop payroll Deductions
- Provide support to department head in manager’s absence
- Balance cash in register against total tape, locating and correcting errors
- Close parking office, prepare day’s deposit, lock and secure all safes and cabinets, and turn off all equipment
- Window operations including: inquiries, complaints, payment processing, and updating customer info
- Liaison between customer and office management
- Complete other assignment as required
- New Employee/Student Orientation
- Monthly Billing/Hangtags
- Parking sticker order/payment
- Daily enter/Exit logs
- Daily count for Lot Entries
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Developed and maintained spreadsheets in AIMS
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
Parking Attendant
Centro Parking
09.2005 - Current
- Prepare daily activity report, reconcile receipts and turn in daily deposits
- Complete daily incident reports, as needed
- Answer customer questions, assist customers as needed and provide directions around the SUNY campus
- Notify vehicles owners of problems with vehicles (lights on, etc.)
- Brief incoming attendant on activities of the shift
- Notify supervisor of unusual situations
- Complete other assignment as required
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Kept parking lot usage orderly by enforcing parking regulations.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Directed patrons to designated parking spaces.
Education
Graduated - General Studies
Fowler Sr. High School
Syracuse, NY01-2000
Skills
- Microsoft Word
- PowerPoint
- Excel
- AIMS Software System
- Multitasking
- Reliability
- Cash Handling
- Customer Service
- Team building
- Professional and mature
- Confidentiality understanding
- Scheduling and calendar management
Certification
Management Training Program, Best Western Hotel
References
Available Upon Request
Timeline
Shelter Aide
Catholic Charities Of Onondaga County
02.2023 - Current
Office Coordinator
Reimagined Parking
06.2022 - Current
Parking Office Associate
Reimagined Parking
06.2021 - Current
Parking Attendant
Centro Parking
09.2005 - Current
Management Training Program, Best Western Hotel
Graduated - General Studies
Fowler Sr. High School
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