Summary
Overview
Work History
Education
Skills
Timeline
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Lashia Joyner

Fresno,CA

Summary

Dynamic Team Lead at Panera Bread with a proven track record in coaching and mentoring, enhancing team performance, and ensuring customer satisfaction. Skilled in cash handling and multitasking, I developed effective improvement plans that aligned with company goals, driving operational success and fostering a positive work environment.

Overview

5
5
years of professional experience

Work History

Team Lead

Panera Bread
09.2023 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.

Sales Associate

Abercrombie & Fitch Co.
09.2022 - 12.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.

Sales Associate Manager

Citi Trends
03.2023 - 08.2023
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.

Sales Associate

Scent N Fire Co
07.2020 - 08.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Learned and adapted quickly to new technology and software applications.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Criminal Justice

Grambling State University
Grambling, LA
05-2026

Skills

  • Post adjust Technology
  • Deescalation techniques
  • Customer satisfaction
  • Coaching and mentoring
  • Employee training
  • Cash handling
  • Leadership
  • Multitasking
  • Task prioritization

Timeline

Team Lead

Panera Bread
09.2023 - Current

Sales Associate Manager

Citi Trends
03.2023 - 08.2023

Sales Associate

Abercrombie & Fitch Co.
09.2022 - 12.2023

Sales Associate

Scent N Fire Co
07.2020 - 08.2022

Bachelor of Science - Criminal Justice

Grambling State University

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Lashia Joyner