Lashia Thomas
Monroe,GA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Hands-on Quality Coordinator with Eight years guiding QA activities and working with cross-functional teams. Specialties include performing improvement studies, product testing and product analysis. Organized, friendly and gifted with exceptional troubleshooting and critical-thinking skills.
Overview
13
13
years of professional experience
Work History
Quality Coordinator
Carters, Inc
Braselton, GA
02.2022 - Current
- Lead ongoing, daily department operations.
- Write, analyze and revise written Standard Operating Procedures (SOPs) and submit procedural changes to meet Corporate, Divisional, Plant, Regulatory Requirements.
- Recommended improvements to systems and procedures for increased productivity.
- Review policies and suggest process improvements.
- Collected and analyzed production samples to evaluate quality.
- Support external audits.
- Assure that QC laboratories run in a safe, clean, and environmentally sound manner.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Created report formats for distribution, standardizing quality control metrics around consistent, measurable guideposts.
Quality Auditor
Caterpillar, Inc.
Athens, GA
01.2015 - 02.2022
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Checked products with inspections and tests to ferret out non-conformity and flaws.
- Intermediate proficiency with Enterprise Quality Software (ETQ) Inspects and audits products to make sure the qualifications are being adhered to Cross functional communications to complete tasks
- Document quality issues into computer system, flag defects for repair and write RDFs when needed
- Reviewed orders and specifications to understand expected results and assess compliance.
- Conducted audits for clients to assess products for compliance with international standards.
- Detected department-level problems by monitoring activities and reporting on findings.
- Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work
- Performed assembly duties prior to being promoted.
Customer Service
Walmart
Athens, GA
03.2014 - 02.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed calls and customer service inquires in an in-house database
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Conferred with customers to understand service needs and write up accurate orders.
- Supported timely and accurate service by producing daily job status reports.
- Supported timely and accurate service by producing job daily status reports.
Food Service Assistant Lead
Loganville Elementary School
Loganville, GA
05.2010 - 09.2014
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Controlled portion sizes and garnishing to optimize cost controls.
- Performed variety of duties related to food service.
Education
Bachelor Of Science - Business Administration/Management
07.2023
Associate of Science - Business Administration
06.2017
Skills
- Manufacturing Processes
- Proficient in MS Office, Word, Excel, & PowerPoint
- Skilled Collaborator
- Solution Oriented
- Ability to Evaluate and train direct reports
- Quality Control Analysis
- Leadership Proficiency
- Quality Management Systems
- Quality Improvements Implementation
- Raw Material Inspection
- Lean Manufacturing
- Technical problem-solving skills
- Knowledge of FDA Regulations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Quality Coordinator - Carters, Inc
02.2022 - Current
Quality Auditor - Caterpillar, Inc.
01.2015 - 02.2022
Customer Service - Walmart
03.2014 - 02.2015
Food Service Assistant Lead - Loganville Elementary School
05.2010 - 09.2014
Piedmont College - Bachelor Of Science, Business Administration/Management
Georgia State Perimeter - Associate of Science, Business Administration
Similar Profiles
Tameya GreenTameya Green
Sales Associate at Carters, IncSales Associate at Carters, Inc
Hailey GalyeanHailey Galyean
Cashiers at Carters SupermarketCashiers at Carters Supermarket
Amber HastyAmber Hasty
Assistant Store Manager at Carters IncAssistant Store Manager at Carters Inc
Justina BiggsJustina Biggs
Office Assistant at Goldie and Dlock hauling llcOffice Assistant at Goldie and Dlock hauling llc
Jennifer ReddingsJennifer Reddings
Material Handler/Forklift Operator at Silgan ContainersMaterial Handler/Forklift Operator at Silgan Containers