Lashiya Washington
Kansas City,MO
Summary
Dynamic and results-driven administrator with extensive experience in leadership, project management, and patient relations. Highly versed in data management and all aspects of office operations. In addition to my extensive office experience, I have strong sales, communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position. Thank you for your consideration. I look forward to hearing from you to arrange an interview
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Family Dollar
Kansas City, MO
06.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Customer Service Representative
Chief of Staff KC
Kansas City, MO
08.2022 - 03.2024
- I establish lasting relationships with customers built upon respect, diligence and care.
- I retained existing and new customers within the assigned client base using a consultative sales approach.
- I provided problem solving for customer issues
- Outbound calling to follow up with clients on P.O.s, confirmations, payments.
- Maintained and updated existing inventory reports and customer data, including contact information, product information, delivery statuses within Google work applications and other tracking systems
- Pulled reports as needed in order to analyze customer use, buying patterns
Customer Service Representative
Nelnet
Lincoln, NH
05.2021 - 08.2022
- I answed questions, resolve issues, and listen to concerns via phone, email, or chat. I also opened new customer accounts.
- I maintained customer service records: I kept accurate records of customer interactions.
Team Member/Cashier
KFC
Kansas City, MO
08.2016 - 05.2017
- As a Team Member at KFC, i managed quest satisfaction ensuring the delight our guests front of house by optimising guest experience, handling cash, cleaning, and maintaining food safety.
Education
High school or equivalent -
Hogan High School
Skills
- Vital Signs
- Food Industry
- Office Administration
- Customer service (3 years)
- Strong computer skills with the ability to maneuver and complex software systems
- Ability to communicate on multiple levels
- Demonstrate critical thinking skills
- Maintain the integrity and confidentiality of all records and communication
Certification
Certified Nursing Assistant (CNA), 05/01/21, 08/01/23
Timeline
Cashier Team Lead
Family Dollar
06.2024 - Current
Customer Service Representative
Chief of Staff KC
08.2022 - 03.2024
Customer Service Representative
Nelnet
05.2021 - 08.2022
Team Member/Cashier
KFC
08.2016 - 05.2017
High school or equivalent -
Hogan High School