Become a team player in an organization and contribute to future growth by utilizing my knowledge, work experience, and training ascertained in my professional career.
Overview
13
13
years of professional experience
Work History
Facility Correctional Officer
Davidson County Sheriff's Office
2024.04 - Current
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Correctional Officer 2
Tennessee Department Of Corrections
2023.04 - 2024.05
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Youth Service Officer/Mental Health Assistant
Oak Plains Academy
2022.10 - 2023.03
Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Provided exceptional client support, leading to increased client retention and loyalty.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
Conducted regular training sessions for staff development and skills enhancement.
Developed and maintained strong relationships with key clients, fostering long-term partnerships.
Registrar
St.Marys Hospital
2020.09 - 2022.09
Organized, reviewed, and filed paperwork for secure recordkeeping.
Greeted every guest with personable approach and provided knowledgeable service.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Ensured accurate patient records by diligently maintaining and updating information in the database.
Collect insurance information and Co-Pays.
Caregiver
Arbor Rose of Monticello
2019.04 - 2020.08
Documented client behaviors and assist with treatment modalities
Assisted clients in daily living activities
Charted and documented daily behavior
Assisted with daily meds
Life skills training.
Home Care Aide
Fair Havens Senior Living
2017.01 - 2019.07
Assisted clients with daily activities including grooming and bathing
Charted and documented
Documented client behavior.
Crew Member
McDonald's
2011.06 - 2012.06
Provided customers with quick and accurate service
Produced orders at high standards
Provided excellent customer service.
Education
Phlebotomy Certificate -
Heartland Community College
Bloomington, IL
05.2014
High School Diploma -
Northwest High School
Clarksville, TN
05.2011
Skills
Customer Service
Documentation procedures expert
Medication management
Catheter change and preparation
Personal care assistant
General housekeeping abilities
Excellent people skills, dependable, organized, work well under pressure, ability to work independently or in a team environment, accurate, efficient, compassionate, empathetic, timely, computer literate, strong leadership skills, active listener, and excellent communication skills.
De-Escalation Techniques
Emergency Response
References
Joshandra Scott, (217)519-5115
Tiara Butler, (217)620-1160
Mallery Pumphrey, (317)701-2620
Timeline
Facility Correctional Officer
Davidson County Sheriff's Office
2024.04 - Current
Correctional Officer 2
Tennessee Department Of Corrections
2023.04 - 2024.05
Youth Service Officer/Mental Health Assistant
Oak Plains Academy
2022.10 - 2023.03
Registrar
St.Marys Hospital
2020.09 - 2022.09
Caregiver
Arbor Rose of Monticello
2019.04 - 2020.08
Home Care Aide
Fair Havens Senior Living
2017.01 - 2019.07
Crew Member
McDonald's
2011.06 - 2012.06
Phlebotomy Certificate -
Heartland Community College
High School Diploma -
Northwest High School
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