I'm hardworking and passionate about any job I'm considered for. I'm eager to learn and secure a position with your company. I want to help the team achieve the company goals. I'm a dependable candidate and successful at managing, multiple tasking and keeping a positive attitude. I'm willing to take on added responsibilities to meet the team goals and to make sure the daily operation runs effectively.
Overview
22
22
years of professional experience
Work History
Captain of Correctional Facility
St. Tammany Parish Sheriff's Office
Covington, LA
11.2001 - 01.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cross-trained existing employees to maximize team agility and performance.
Worked flexible schedule and extra shifts to meet business needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Answered phone promptly and directed incoming calls to correct offices.
Handled cash transactions and maintained sales and payments records accurately.
Resolved customer problems and complaints.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Drug Screener
St. Tammany Parish Drug Court
Covington, LA
01.2003 - 01.2004
Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Protected confidentiality of data by using security techniques.
Complied with all federal, state, and local regulations as well as company rules.
Drug screen Clients sentence to Drug Court by the Judge.
Watch CCTV to ensure the clients were not falsifying their drug screen.
Completing paperwork and securing the urine sample to be sent off the the lab for testing.
Verify the clients by ID or Driver License
Adhered to strict screening techniques and procedures while conducting human screenings.
Supervisor, 911 Dispatcher & Field Training Officer at St. Tammany Parish Sheriff's OfficeSupervisor, 911 Dispatcher & Field Training Officer at St. Tammany Parish Sheriff's Office