Gibson Elien
Glendale
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Correctional Office III; Lewis Facility
Arizona Department of Corrections
Buckley, Arizona
01.2020 - Current
- Process inmate get release
- Self-motivated, with a strong sense of personal responsibility.
- ACJIS background access
- Setup all legal call/ legal visit for the whole complex
- Communicate with central office, and let the unit know what needs to be done
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Working in the Warden office defusing issue with public/ inmate families
- Process Driver License, Social security Cards, and Birth certificate for inmate before they are release
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Correctional Officer II; Eyman Facility
Arizona Department of Corrections
Florence, Arizona
02.2012 - 01.2020
- Instruct inmates in food service and housing corridor areas
- Manage control room by monitoring, accessing gates, alarms, cameras, control panel, and video terminals maintaining audio and visual cues to staff members
- Supervise inmates during prison transfers
- Oversee inmates during hospitalizations
- Physically and visually patrol units, yards, inmates, inmates property to provide security, safety, and welfare of facility
Senior Customer Service Representative
TD Bank
Trenton, New Jersey
05.2008 - 02.2012
- Assist clients with personal or business banking transactions and update account information
- Audit vault intake
- Provide broad spectrum customer service to clients concerning banking accounts
- Help clients open checking, saving, certificate of deposit, IRA, or money market accounts
- Defuse infuriated clients with minimal manager assistance
- Met all sales goals and cross selling requirements
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Led training sessions for new hires, enhancing team knowledge and service quality.
- Escalated issues to proper supervisors when standard processes were not effective.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Bank Teller
PNC Bank
Lawrenceville, New Jersey
02.2006 - 05.2008
- Process international and domestic transfer wires for consecutive 3-years
- Telephonically assist clients with obtaining statements, transfers, and balances amounts
- Assist clients in opening new personal or business accounts
- Discuss suitable banking products with current clients and prospect clients
- Provide clients with banking transactions of personal or business accounts
- Provide adequate customer service to all clients and prospects
- Processed customer transactions with accuracy and efficiency, enhancing overall service quality.
- Assisted customers with account inquiries, providing tailored solutions to meet financial needs.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Cadet Commencement - Professional Conduct, Self Defense, Weapons Management, and Physical Fitness
Correction Officer Training Academy (COTA)
Tucson, AZ04.2012
Criminal Justice Studies - Corrections and Criminology
Mercer County Community College
West Windsor, NJ01.2011
Software Applications Specialist - Software Applications Specialist
The Citone Institute
Mount Laurel, NJ01.2003
Skills
- Knowledgeable of Arizona Corrections System
- Dedicated Training in Self Defense and Medical Life Saving Measures
- Certified Training in Weapons Management
- Capability to Work in All Types of Weather Conditions
- Possess Excellent Organizational, Verbal, and Written Communication Skills
- Strong Team Player, Endorse Constructive Interpersonal Relationships
- Proficient in Computer Work and Usage on PC and Mac Systems
- Working alone or as a team player
- Word, Power Point, Outlook, Excel, and Access
- Type more 35 word per min
- Friendly, positive attitude
- Problem-solving
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved visitation issue with families which led to resulting defusing the issue
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Correctional Office III; Lewis Facility
Arizona Department of Corrections
01.2020 - Current
Correctional Officer II; Eyman Facility
Arizona Department of Corrections
02.2012 - 01.2020
Senior Customer Service Representative
TD Bank
05.2008 - 02.2012
Bank Teller
PNC Bank
02.2006 - 05.2008
Criminal Justice Studies - Corrections and Criminology
Mercer County Community College
Cadet Commencement - Professional Conduct, Self Defense, Weapons Management, and Physical Fitness
Correction Officer Training Academy (COTA)
Software Applications Specialist - Software Applications Specialist
The Citone Institute