Shane Kaplon

Work Experience- Administrative Sergeant.

· Lead administrative officers through regular PMI evaluations, performance coaching, and operational briefings, ensuring accountability and individual professional growth

· Conduct necessary disciplinary conversations to correct behaviors and address performance gaps, maintaining high standards of conduct and ethics.

· Foster a collaborative work environment by bridging the gap between security and non-security staff, promoting open communication and inter-departmental cooperation.

· Model ethical and transparent leadership, leading by example to cultivate a positive, high-morale work environment that encourages staff retention and career advancement.

· Serve as acting Watch Commander or Security Captain when required, leveraging cross-shift experience (day and night) to maintain seamless operational continuity.

· Execute facility-wide security drills and shakedown operations; lead emergency injury responses, including ambulance coordination and logistical support.

· Oversee key and lock control systems with specialized certification, ensuring facility integrity at all times.

· Coordinate critical facility functions, including inmate transport schedules, industry oversight, and public-facing events such as horse adoptions.

· Serve as a facility auditor and direct comprehensive tool/equipment control, including successful system-wide re-classifications and inventory updates.

· Manage critical administrative workflows, including inmate work hours, payroll, evaluations, and visitation applications via WCIS.

· Facilitate complex staff coverage, including scheduling for off-site supervision, parole hearings, and visitation weekends.

· Support staff transitions by facilitating training on new timekeeping systems and ensuring all administrative documentation is compliant with facility standards.

· Work Shift Commander Duties when other Shift Commander are not on site with the responsibilities listed below with the work experience as a Correctional Sergeant.

Work Experience- Correctional Sergeant

• Oversee facility operations while serving as Acting Shift Commander.
• Coordinate staff drill assignments to maintain optimal operational readiness.
• Facilitate disciplinary hearings, ensuring consistent application of organizational policy and due process.
• Manage personnel timekeeping systems to ensure accurate attendance and payroll records.
• Execute comprehensive performance evaluations to drive staff development and professional accountability.
• Assigned daily tasks and responsibilities to employees and filled out daily work logs.
• Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
• Maintained order in building and on grounds of prison.
• Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Prioritized and organized tasks to efficiently accomplish service goals.

Work Experience- Correctional Corporal

· Assigned daily tasks and responsibilities to employees and filled out daily work logs.

· Notified medical staff of inmates requiring medical attention and submitted proper incident reports.

· Maintained order in building and on grounds of prison.

· Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.

· Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

· Juggled multiple projects and tasks to ensure high quality and timely delivery.

· Demonstrated self-reliance by meeting and exceeding workflow needs.

· Demonstrated leadership by making improvements to work processes and helping to train others.

· Provided excellent service and attention to customers when face-to-face or through phone conversations.

· Prioritized and organized tasks to efficiently accomplish service goals.

Work Experience- Grocery Manager.

· Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.

· Analyzed store's inventory and ordered merchandise and products to keep stock level.

· Lead by example and took responsibility for all actions drive culture of performance excellence.

· Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.

· Delivered expert customer service to store patrons and assisted with locating desired items.

· Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.

· Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.

· Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.

· Drove consistent grocery sales with effective merchandising and promotions implementation.

· Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.

· Oversaw team of 12 grocery employees with over $1 million in yearly revenue.

· Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

· Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.

· Trained, managed and motivated employees to promote professional skill development.

· Recruited and hired individuals demonstrating passion, dedication and added value to team.