Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Timeline
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LASHON SMITH

Farmers Branch,TX

Summary

Patient-focused with more than 20 years of experience and success in delivering outstanding care to variety aged patients. . Excited to leverage background to take next career step with company. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Inbound Clinical Amin Coordinator

Optum, UnitedHealth Group
Dallas, TX
09.2021 - 08.2023
  • Mentored new clinical staff members for proper onboarding and orientation processes
  • Coordinated, monitored, assigned, and documented patient and clinical care activities
  • Supervised and managed daily activities of clinical team consisting
  • Monitoring up to 250 patients
  • Upheld quality assurance procedures to maintain patient safety and satisfaction
  • Assessed clinical policies and procedures for compliance with changing regulations
  • Implemented new policies and educated staff on changes
  • Presented feedback on current and new procedures at weekly clinical meetings
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
  • Communicated with patients, ensuring that medical information was kept private
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Monitor Technician

Baylor Health
Grapevine, TX
03.2017 - 09.2022
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips
  • Collaborated with healthcare team to maintain quality patient care
  • Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist
  • Trained and supervised new cardiac monitor technicians on best practices and safety measures
  • Transcribed patient results and entered into office electronic recording system
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips
  • Observed and evaluated cardiac activity and reported changes to medical staff
  • Monitored and documented heart rhythms according to physicians' orders
  • Followed all protocols to respond to irregular cardiac activity
  • Demonstrated in-depth understanding of telemetry equipment functions
  • Assisted with improvement and implementation of cardiac log forms
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
  • Skilled at working independently and collaboratively in team environment
  • Self-motivated, with strong sense of personal responsibility.

Telemetry Monitor Technician

Baylor Scott & White
Irving, TX
01.2002 - 03.2017
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips
  • Collaborated with healthcare team to maintain quality patient care
  • Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist
  • Trained and supervised new cardiac monitor technicians on best practices and safety measures
  • Transcribed patient results and entered into office electronic recording system
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips
  • Observed and evaluated cardiac activity and reported changes to medical staff
  • Monitored and documented heart rhythms according to physicians' orders
  • Followed all protocols to respond to irregular cardiac activity
  • Demonstrated in-depth understanding of telemetry equipment functions
  • Assisted with improvement and implementation of cardiac log forms
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
  • Skilled at working independently and collaboratively in team environment
  • Self-motivated, with strong sense of personal responsibility.

Education

Certified Medical Technician: Health Aide -

Berdan Institute
10.1996

High School Diploma -

John F Kennedy Highschool
06.1995

Certified EMT: Emergency Medical Technology -

EMS Training Center
06.1995

Skills

  • GE Healthcare Centricity EMR
  • Staff Development
  • Patient Confidentiality
  • Manage Records
  • Clinical Documentation
  • Case Management
  • Epic Systems
  • HIPAA Compliance
  • Microsoft Office
  • Microsoft Windows
  • Citrix
  • Unit-Based Shared Governance
  • Customer Service
  • Data Entry
  • Relationship Building
  • Work Planning and Prioritization

Extracurricular Activities

Emergency Medical Technician School

Hobbies and Interests

READING AND WATCHING HOUSE

Timeline

Inbound Clinical Amin Coordinator

Optum, UnitedHealth Group
09.2021 - 08.2023

Monitor Technician

Baylor Health
03.2017 - 09.2022

Telemetry Monitor Technician

Baylor Scott & White
01.2002 - 03.2017

Certified Medical Technician: Health Aide -

Berdan Institute

High School Diploma -

John F Kennedy Highschool

Certified EMT: Emergency Medical Technology -

EMS Training Center
LASHON SMITH