Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Manager
Lashon Watson

Lashon Watson

Atlanta,GA

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

Professional Building Cleaning
01.2019 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.

Fine Dining Server

Little Alley Steak
08.2019 - 09.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Suggested wine pairings to go with specific menu items.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.

Server Captain

Grand Lux Cafe
02.2018 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Customer Service Supervisor

United States Postal Service, USPS
07.2012 - 08.2018
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Fine Dining Server

Sundial Restaurant (The Westin Hotel)
01.2007 - 12.2017
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

No Degree - Project Management

Asana Pathstream At Emory University
Atlanta, GA
04.2023

GED -

Dekalb- Georgia Piedmont Technical College
Clarkston, GA
05.2006

Skills

  • Residential Construction
  • Certified Purchasing Manager (CPM)
  • Team Bonding
  • Cost Containment
  • Quality Assurance and Control
  • Contract Development
  • Project Development
  • Timely Project Completion
  • Managing Subcontractors
  • Construction Management
  • Project Management

Certification

  • CAPM - Certified Associate in Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Fine Dining Server

Little Alley Steak
08.2019 - 09.2020

Project Manager

Professional Building Cleaning
01.2019 - Current

Server Captain

Grand Lux Cafe
02.2018 - 12.2019

Customer Service Supervisor

United States Postal Service, USPS
07.2012 - 08.2018

Fine Dining Server

Sundial Restaurant (The Westin Hotel)
01.2007 - 12.2017

No Degree - Project Management

Asana Pathstream At Emory University

GED -

Dekalb- Georgia Piedmont Technical College

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Lashon Watson