Lashonda Alexander
Chicago ,IL
Summary
• Extensive experience in providing excellent customer service and assisting with general business
information
• Proven ability to control access for patrons, visitors, and vendors
• Skilled in conducting patrols, observing and reporting suspicious activity
• Proficient in responding to incidents and emergencies, recording data on incidents, and communicating
effectively with management
Overview
8
8
years of professional experience
Work History
Titan Security Group Flex -officers”s /Supervisor
Supervisor's Name: LaShonda Alexander
600 W Chicago Ave
01.2018 - Current
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained new staff on operational procedures and best practices for service delivery.
- Conducted regular inspections to identify areas for process improvement and risk mitigation.
- Coordinated scheduling of personnel to optimize resource allocation across shifts.
- Led team meetings to discuss performance metrics and set goals for operational excellence.
- Developed training materials to enhance employee knowledge of equipment usage and safety measures.
- Streamlined communication processes between teams, improving collaboration and response times.
- Participated in continuous training opportunities to stay informed about industry best practices and emerging security threats.
Flex Security Officer
Supervior
600 W Chicago Ave
01.2018 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded effectively to incidents, coordinating with law enforcement and emergency services.
- Conducted regular patrols to deter criminal activity and maintain order on site.
- Implemented access control procedures, verifying credentials of visitors and staff.
- Maintained detailed reports of daily activities and incidents for management review.
- Trained new security personnel on protocols, emergency procedures, and equipment use.
- Enhanced operational efficiency by streamlining reporting processes through technology integration.
- Effectively managed conflicts by utilizing strong interpersonal and communication skills, ensuring peaceful resolution whenever possible.
- Conducted comprehensive investigations into security incidents, gathering evidence and providing recommendations for corrective actions.
- Demonstrated adaptability by adjusting to changing schedules and shifting responsibilities based on client needs or staffing levels.
Mariano’s
Customer Service Represenative
3136 S Ashland’s Ave
03.2019 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Hyde Park Academy
6620 South Stony Island 06.2010
Skills
Communication Teamwork Organization
Observation Problem-Solving Time Management
Technology Integrity Physical Fitnes
Timeline
Mariano’s
Customer Service Represenative
03.2019 - 05.2023
Titan Security Group Flex -officers”s /Supervisor
Supervisor's Name: LaShonda Alexander
01.2018 - Current
Flex Security Officer
Supervior
01.2018 - Current
High School Diploma -
Hyde Park Academy