LaShonda Gore
Summary
Knowledgeable and articulate human resources professional trained in benefits administration, employee assessments and new hire onboarding. Manages smooth and efficient operations with clear and effective policies. Minimize turnover and maximize retention by keeping staff well-trained and satisfied. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in technology and program management.
Overview
17
17
years of professional experience
Work History
Unemployment Claims Specialist
UNC Health Care System
08.2021 - Current
- Manager of UNC Medical Center Unemployment Claims Process ( State) as well as UNC Health Care inc Rex Health Care, UNC Holly Springs, Caldwell Memorial, UNC Rockingham, Johnston Health and UNCPN
- Communicate effectively with HR Business Partners and claimants regarding their claims.
- Report and wages, including retirement and severance pay.
- Coordinate Unemployment Hearings
- Manage Hamlet Database and well as Equifax UE Claims Platform.
HCS HR Lead
UNC Health Care
10.2020 - Current
- Trained and mentored 21 new personnel hired to fulfill various roles including leadership.
- Trained 21 staff members to Research and provide problem-solving and customer service for employees, managers, and applicants and supported all areas of Human Resources and provided ongoing support.
- Managed new hire training schedule and updated session rosters.
- Developed a captivating curriculum to train new employees on best practices and company protocol.
- Wrote training manuals for 30 employees and Service Center Positions according to strict company guidelines and SOP protocols.
- HR Transactions: Processes complex employee HR transactions, including but not limited to pay adjustments (when not processed via mass updates), transfers, hires, corrective actions, and terminations. Maintains departmental reports and records and collects statistical data for reporting purposes.
- HR Program Support: Support for HR programs, including Performance management, open enrollment, and assisting employees and managers with various self-service options.
- Emersed in Employee Relations , payroll and LOD Center's of expertise.
Service Center (Team Lead) Interim Manager
Atlantic Telephone Membership Cooperation
08.2006 - 10.2019
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Kept inventory accurate with effective management and regular cycle counts.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Trained new staff members on company policies and center expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, IL05.2013
Skills
- Billing/ Invoicing
- Documentation upkeep
- Fast Learner
- Inventory Management
- Office organization
- Recruitment
- Safety protocols
- Recordkeeping and data input
- Advocacy and Counseling
- Relationship building
- Problem solving
- Eager to learn
Timeline
Unemployment Claims Specialist
UNC Health Care System
08.2021 - Current
HCS HR Lead
UNC Health Care
10.2020 - Current
Service Center (Team Lead) Interim Manager
Atlantic Telephone Membership Cooperation
08.2006 - 10.2019
Associate of Science - Business Administration And Management
American InterContinental University
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