Coriona Whitaker
Memphis,TN
Summary
Personable and dedicated professional with knack for navigating complex systems and providing empathetic support. Possesses solid understanding of claims processing and regulatory compliance, combined with strong data entry and customer service skills. Committed to making meaningful impact by ensuring timely and accurate claim resolutions.
Overview
5
5
years of professional experience
Work History
Unemployment Claims Specialist
Accenture
03.2023 - Current
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Handling about 150 calls per day
Customer Service Representative
Connection Point
03.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Handling about 85 calls per day
Education
High School Diploma -
Central High School
Memphis, TN05.2022
Skills
- Claims processing
- Policy interpretation
- Unemployment law expertise
- Confidentiality
Timeline
Unemployment Claims Specialist
Accenture
03.2023 - Current
Customer Service Representative
Connection Point
03.2020 - 02.2023
High School Diploma -
Central High School
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