Holly McGrew
West Jordan,UT
Summary
Resourceful Unemployment Claims Specialist known for high productivity and efficient task completion. Possess specialized skills in claim processing, regulatory compliance, and dispute resolution. Excel in communication, problem-solving, and empathy, ensuring smooth interactions with claimants. Committed to delivering accurate and timely assistance in the management of unemployment claims.
Overview
11
11
years of professional experience
Work History
Unemployment Claims Specialist
State Of Utah DWS
Salt Lake, UT
11.2024 - Current
- Assist claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
Unemployment Adjudicator
State Of Utah DWS
Salt Lake, UT
11.2023 - 11.2024
- Evaluated claims by analyzing case files. Conducting interviews with both employers and claimants. Reviewing relevant documentation to make accurate determinations on claims.
Case Management Team
Wayfair.com
West Jordan, UT
10.2017 - 11.2023
- Customer support, frontline support, engagement coordinator.
- Helping and guiding teammates while staying organized, and making sure my metrics were being met.
Administration
Energy Concepts
Fresno, CA
10.2016 - 06.2017
- Customer service, customer support, scheduling, billing, warranties, new accounts, reception, and financial management.
Tax Preparer and Manager
Liberty Tax Service
Fresno, CA
12.2013 - 05.2016
- Management, tax preparer, customer service, IRS auditing, hiring/firing, tax school preparation, and teaching.
Education
High School Diploma -
McLane High School
Fresno, CA06-1999
Some College (No Degree) - Journalism
California State University, Fresno
Fresno, CASkills
- Claims processing
- Confidentiality
- Policy interpretation
- Unemployment law expertise
- Government Programs Understanding
- Professionalism
Timeline
Unemployment Claims Specialist
State Of Utah DWS
11.2024 - Current
Unemployment Adjudicator
State Of Utah DWS
11.2023 - 11.2024
Case Management Team
Wayfair.com
10.2017 - 11.2023
Administration
Energy Concepts
10.2016 - 06.2017
Tax Preparer and Manager
Liberty Tax Service
12.2013 - 05.2016
High School Diploma -
McLane High School
Some College (No Degree) - Journalism
California State University, Fresno
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