Driven professional with extensive experience in customer service and child care, notably at Nordstrom and Shepherd’s Playhouse Wonderschool. Excelled in creating engaging environments and enhancing customer satisfaction through adaptability and interpersonal communication. Achieved significant improvements in client engagement and safety, backed by Heartsaver First Aid CPR AED certification.
Hi, I’m
LaShonda Jackson
Spring,TX
Summary
Overview
16
years of professional experience
Work History
Nordstrom
Retail Sales - Kids' Apparel & Shoes
11.2023 - 01.2024
Job overview
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Shepherd’s Playhouse Wonderschool
State Licensed Family Child Care Provider
08.2007 - 11.2023
Job overview
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed lessons and activities to promote children's physical and emotional development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Logged information regarding naps, feedings, and any medications administered.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Responded to inquiries from parents and guardians.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Liaised with parents and guardians to discuss child progress.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Drove school-aged children to school's premises and returned for pickup at preset times.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Complied with state and federal child care provider guidelines and regulations.
- Obtained current CPR, First Aid and Safety certifications.
- Maintained home environment that complied with State regulations.
Education
Heald College San Francisco, CA
Associate of Science from Computer Business Administration
01.1999
University Overview
Skills
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Safety awareness
- Care management
- Special Needs Care
- Reliability
- Interpersonal Communication
- Adaptability and Flexibility
- Cultural Sensitivity
- Positive Reinforcement
- Time management abilities
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales - Kids' Apparel & Shoes
Nordstrom
11.2023 - 01.2024
State Licensed Family Child Care Provider
Shepherd’s Playhouse Wonderschool
08.2007 - 11.2023
Heald College
Associate of Science from Computer Business Administration
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