Lashonda Johnson
Louisville,KY
Summary
Adept at enhancing customer relations and problem-solving, I significantly improved satisfaction rates at Adecco through innovative training programs and efficient complaint resolution. My expertise in documentation management and quality assurance, coupled with a strong foundation in teamwork and advanced communication, consistently drives project success and boosts employee performance.
Overview
21
21
years of professional experience
Work History
Real Id Specialist
Adecco
Louisville, KY
01.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- + Processed driver’s licenses permits and Identification cards , non us citiizen applications, driving history records, processed applications for record building and CDL applications. Also signed customers in and out made sure authentic document's for all issuance’s . Helped train new employees on kdlis and record building also how to look for original documents. Team Player love helping keeping things going.
Personal Assistant
1st Klass Installation
Louisville, KY
01.2017 - 11.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Sales Associate
Life Touch Prestige Portraits
Louisville, KY
09.2003 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma - Business Accountancy
Valley High
Louisville, KY05.1999
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Quality Assessment
- Teamwork and Collaboration
- Self Motivation
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Task Prioritization
- Excellent Communication
- Problem-solving abilities
Languages
Spanish
Limited Working
Timeline
Real Id Specialist
Adecco
01.2021 - Current
Personal Assistant
1st Klass Installation
01.2017 - 11.2022
Sales Associate
Life Touch Prestige Portraits
09.2003 - 06.2018
Diploma - Business Accountancy
Valley High