Melinda Michael
Customer Service
Independence,KY
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Real Id Specialist
Kentucky Transportation Cabinet
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Crew Member
McDonald's
07.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Zimmer Motors
03.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Kitchen Staff Member
Kenton County Detention Center
10.2023 - 02.2024
- Aided in the development of daily specials using seasonal ingredients, optimizing freshness while minimizing food costs.
- Assisted in inventory management, helping to control costs and maintain adequate supplies for daily operations.
- Safeguarded against cross-contamination by diligently cleaning cutting boards, utensils, and work surfaces between tasks.
- Reduced food waste by properly storing perishable items and ensuring proper rotation of stock.
Customer Service Representative
Mek Platform
02.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Correction Program Support
University of Phoenix
Tempe, AZ06-2028
High School Diploma -
William Henry Harrison High
Harrison, OH05-1995
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Supply management
Timeline
Real Id Specialist
Kentucky Transportation Cabinet
07.2024 - Current
Crew Member
McDonald's
07.2024 - 10.2024
Customer Service Representative
Zimmer Motors
03.2024 - 07.2024
Assistant Kitchen Staff Member
Kenton County Detention Center
10.2023 - 02.2024
Customer Service Representative
Mek Platform
02.2022 - 05.2023
Bachelor of Science - Correction Program Support
University of Phoenix
High School Diploma -
William Henry Harrison High
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