Lashonda R Taylor
Indian Head,USA
Summary
Dedicated professional with extensive experience at WMATA, excelling in train control systems and safety certification. Proven track record in directing cross-functional teams to enhance operational efficiency while effectively managing emergency power distribution. Skilled communicator adept at fostering collaboration and solving complex issues in high-pressure environments.
Professional finance leader with extensive expertise in financial management, reporting, and strategic planning. Exceptional at fostering team collaboration and driving organizational success through effective budgeting, forecasting, and compliance. Highly adaptable, with strong analytical skills and deep understanding of corporate finance principles. Known for reliability, integrity, and results-driven approach in dynamic environments.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Power Desk Controller
WMATA
03.2025 - Current
- Directed cross-functional teams in strategic planning, improving operational efficiency.
- Communicate and serve as the central liaison between the power desk, maintenance teams and operational control centers.
- Dispatching emergency power crews to various locations, respond quickly to equipment failure transformers issues, or line overloads by rerouting power.
- Monitors, coordinates, and manages electrical power distribution systems and responds to equipment malfunctions or emergencies on a given shift.
- Power Monitoring overseeing continuous, safe electrical power distribution and third-rail power in transit settings.
- Maintenance Oversight Supervise routine, preventative, unscheduled repairs, inspections and testing of power equipment.
Rail Operator Supervisor
WMATA
03.2016 - 02.2025
- Responsible for organizing schedules
- Directing the day-to-day operations of train movement
- Oversee stations managers, train operators and interlocking operator's division/depot clerks by making sure safety performance is completed frequently
- Training staff on job duties, safety procedures, and company policy
- Preparing work reports and documenting incidents
- Communicating with other agencies and stakeholders
- Solving work problems and recommending measures to improve performance
- Experience in maintaining and monitoring communication channels such as radios, Clever and GPS
- Received incident reports from bus operators
- Communicate with operators and managers to discuss operational issues; communicate regularly with Street Operations, Transit Control Center and Instruction Center Staff to make sure policies and procedures are in place and understood by employees
- Record detour of routes caused by weather
- Develop temporary/strategic plans; monitor and evaluate the quality of the Division’s performance and adjust guarantee service is delivered in a safe, customer friendly, on-time and cost-effective manner
- Monitor fleet for on time performance
- Monitor log-ons and reporting deficiencies or failures to proper management, Bus Transportation or operators
- Assist in the training of new employees
Customer Service Representative
Voya Financial
02.2012 - 07.2017
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Processed transactions accurately using Voya Financial's proprietary software and systems.
- Provided support during high-volume periods, ensuring timely responses to customer needs.
- Mentored new team members on best practices for customer engagement and service excellence.
- Confirm customer group coverage.
- Prepare and submit accurate electronic or paper claims. Record customers payments, reconcile accounts, and process adjustments.
- Answer billing questions, set up payment plans and send statement for remaining balances.
Interlocking Operator
WMATA
10.2008 - 03.2016
- Communicate closely with ROCC/MOC
- Responsible for supervisory power outage in rail yards
- Ensure that yard control systems operate in accordance with manufacturer’s instructions contained in the applicable manuals
Metro Rail Operator
WMATA
05.2006 - 10.2008
- Conduct train and yard inspection procedures prior to train boarding
- Operate train and door controls to open and close safely
- Operating trains according to established routes and schedules, including accelerating, braking, and stopping at designated stations
- Monitoring train systems and gauges to ensure proper functionality
- Performing pre-trip inspections of assigned train cars, checking safety issues and reporting any problems
- Making clear announcements regarding station stops, transfers, and important information to passengers
- Assisting passengers with boarding and disembarking, especially those with mobility needs
- Enforcing fare regulations and addressing passenger concerns
Metro Bus Operator
WMATA
05.2000 - 01.2006
- Drive and operate a commercial passenger transportation bus, collect bus fares
- Validate bus passes and ID cards
- Comply with state driving regulations and WMATA safety rules, procedures and guidelines
- Obey traffic laws and transit regulations, perform safety checks, and follow procedures to ensure passenger safety
- Communicate with the dispatcher via two-way radio, and report emergencies, traffic patterns, or accidents
- Complete reports on patron count, accidents, and other required information
- Attend safety meetings and training, and complete on-the-job training
Education
Some College - Business Accountancy
Strayer University
Washington, DC12-2018
Skills
- Engine testing
- Transportation regulations
- Train control systems
- Yard operations
- Electric multiple unit operation
- Safety certification
- Staff management
- Audit preparation
- Account reconciliation
- Risk management
- Expense control
Accomplishments
- Optimized workflow and reduced variances by recommending and introducing new accounting software.
Certification
Bookkeeping and time reports, 2024-12, First Line supervisor development, 2024-09, Metro control training one badge, 2023-10, Ethics Biennial training, 2023-09, Cyber security, awareness, 2024-12, Safety Management System (SMS) Certification Program for Employees, 2024-11, Sexual Harassment Prevention for Employees, 2024-07, RWP Level 2, 2024-12
Safety QA
Recognize excellence industry certifications and top training performance across various professional development and track maintenance fields.
Timeline
Power Desk Controller
WMATA
03.2025 - Current
Rail Operator Supervisor
WMATA
03.2016 - 02.2025
Customer Service Representative
Voya Financial
02.2012 - 07.2017
Interlocking Operator
WMATA
10.2008 - 03.2016
Metro Rail Operator
WMATA
05.2006 - 10.2008
Metro Bus Operator
WMATA
05.2000 - 01.2006
Some College - Business Accountancy
Strayer University