Dynamic food service leader with extensive experience , excelling in operations management and staff development. Proven track record in enhancing customer satisfaction and maintaining high sanitation standards. Skilled in problem-solving and motivating teams to achieve excellence in service and compliance with food safety regulations.
Overview
12
12
years of professional experience
Work History
Resident Dining Assistant Director
Chartwells Compass Group at George Mason University
06.2025 - Current
Oversee daily operations in Southside dining hall, managing a team of 150+ employees to ensure efficient, high-quality service and adherence to the chartwells standards.
Manage scheduling, monitor labor, and implement strategies to maintain budget compliance
Train and develop supervisors and team members, promoting excellence in service, food safety, and workplace culture
Maintain a positive dining experience through proactive communication, effective problem-solving, and continuous process improvement.
Lead by example to uphold accountability, address employee concerns, and resolve customer issues promptly and professionally.
Help manage inventory by keeping track of supplies and ordering as needed
Food Service Manager
Sodexo at George Mason University
02.2019 - 05.2025
Oversee dining hall
Scheduling
Monitoring labor cost
Running Variance reports
Assisting with inventory
Training employees to ensure company policies are being followed
Overseeing safety, ensuring that we are in compliant with safety policies and procedures
Hosting daily huddles
Ensuring customer satisfaction
Supervisor
Chick-fil-A
03.2017 - 08.2019
Supervised front of the house ensuring company policies and procedures were being followed
Prepared and delivered catering orders
Put together and hosted children fundraiser every monday night.
Food Service Supervisor
Sodexo at Nemours Hospital for Children
02.2016 - 08.2019
Supervised the cafeteria, Einstein Bagel, Jazzman's, and ala carte to ensure compliance with food safety regulations and quality standards.
Trained and mentored staff on best practices for food preparation and customer service excellence.
Assigned cash drawers to staff, counted drawers, dropped the deposits, and ordered change
Assisted in catering events
Assistant Manager
Chuck E Cheese
07.2013 - 04.2016
Oversee the opening and closing shifts ensuring company policies and procedures were being followed
Trained team members
Book and host birthday parties
Assign, Count cash drawers
prepare deposits
Drop off deposit to bank
Inventory and ordering
Education
Associate of Science - Science For Health Profession
Delaware County Community College
Media, PA
05-2014
Skills
Customer service
Staff supervision
Staff leadership
Cross-training staff
Team development
Performance evaluations
Staff motivation
Allergy awareness
Equipment management
Sanitation standards
Operations management
Food safety management
Problem-solving
Timeline
Resident Dining Assistant Director
Chartwells Compass Group at George Mason University
06.2025 - Current
Food Service Manager
Sodexo at George Mason University
02.2019 - 05.2025
Supervisor
Chick-fil-A
03.2017 - 08.2019
Food Service Supervisor
Sodexo at Nemours Hospital for Children
02.2016 - 08.2019
Assistant Manager
Chuck E Cheese
07.2013 - 04.2016
Associate of Science - Science For Health Profession
Cook Shift Leader at Chartwells Compass Group/South East Missouri State UniversityCook Shift Leader at Chartwells Compass Group/South East Missouri State University