LASHONDA THOMPSON-NAPIER
LIMA,OHIO
Summary
Detail-oriented leader with strong organizational skills. Hard-working with experience leading teams, making decisions and delivering results. Assign tasks by providing work directives, feedback, mediate interpersonal conflicts and implement company procedures. Energetic leader successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Excellent communication, customer service and listening skills. Organized and dependable candidate at managing multiple priorities with a positive attitude.
Overview
33
33
years of professional experience
Work History
BWC PREMIUM AUDITOR
STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
04.1994 - Current
- The full performance level class works under direction & requires considerable knowledge of business administration, accounting or insurance & risk management & law, rules & procedures governing workers' compensation insurance coverage in order to conduct premium audits of risk employers or self-insured employers to determine whether or not employers are in compliance with applicable laws (i.e., review of employer's accounting records & related documentation to determine if employer has proper manual insurance classifications & is reporting all required payroll accounting documentation) & prepare report analyzing audit findings.
CLAIMS SERVICE SPECIALIST
STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
- Manage caseloads of workers compensation lost-time disability claims, make decisions to allow or deny claim
- Verifies and resolve appropriateness of medical treatment & charges, pre-authorized medical treatment, equipment, supplies & special travel arrangements needed to obtain care, gathers information to develop, negotiate & implement return to work plans to contain/reduce medical &/or indemnity costs incurred, researches & authorizes, negotiates & issue settlement of claim where appropriate &/or conducts field inquiries required to obtain information to accurately assess claim information & resolve disputed issues
- Authorize benefit check under BWC policy
- Identifies & refer cases of alleged/suspected fraud to fraud unit
- Establishes & maintains contact in person, by telephone or through correspondence with all interested parties to obtain information required to determine compensability, extent of injury, & extent/duration of disability, return to work possibilities & to resolve disputed issues
- Performs maintenance of claims, prepares orders, set wages, adjust previously awarded benefits, pays compensation for all types of lost time claims, documents all claim transactions & activity in daily production &/or claims diary system; complete progress reports; prepares claims for hearing & completes required actions when returned; represents or provides information at hearing proceedings regarding BWC claims when assigned
- Provides information/ support to team members; explain BWC policies, procedures, & processes to BWC customers; makes presentations to BWC customers though seminars & workshops when assigned
- Process C92/A applications from the beginning until resolution reached.
CLAIMS ASSISTANT
STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
- The advanced level class works under direction & requires thorough knowledge of workers' compensation laws, policies & procedures & disability claims processing procedures in order to manage caseload of workers' compensation lost-time disability claims &/or to conduct field inquiries to obtain information to accurately assess claims information & resolve disputed issues.
COMPTROLLER
THOMPSON PROFESSIONAL AUTO CLEANING
01.1999 - 06.2017
- Collect service payments, account payable, accounts receivable, taxes, payroll
BANK TELLER
AMERICOM BANK
05.1991 - 03.1994
- Handling withdrawals, deposits, transfers, and other financial activities as well as promoting new products.
Education
BUSINESS MANAGEMENT -
RHODES STATE COLLEGE
LIMA, OHIO08.1998
High school or equivalent -
PERRY HIGH SCHOOL
LIMA, OHIO05.1985
COOPERATIVE OFFICE EDUCATION -
APOLLO CAREER CENTER
LIMA, OHIO05.1985
Skills
- Personal Computer
- Computer Software
- Public Relations
- Facilitating
- Finances - 10 years
- Claims Investigation
- Policy Interpretation
- Time Management
- Team Collaboration
- Decision-Making
- Documentation Review
- Conflict Resolution
- Policy understanding
- Interpersonal Communication
- Coverage Determination
- Settlement Negotiation
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Organizing and Prioritizing Work
- Critical Thinking
- Excellent administrative abilities
- Active Listening
- Appointment Scheduling
- Collaborative relationships
- Employee Motivation
- Processes and procedures
Affiliations
- Future Leaders- Cohorts 2
- Visioneer
- Black Employee Resource Group
- Union Steward
- Labor Management
- BWC Assembly
- OWCG
Timeline
COMPTROLLER
THOMPSON PROFESSIONAL AUTO CLEANING
01.1999 - 06.2017
BWC PREMIUM AUDITOR
STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
04.1994 - Current
BANK TELLER
AMERICOM BANK
05.1991 - 03.1994
CLAIMS SERVICE SPECIALIST
STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
CLAIMS ASSISTANT
STATE OF OHIO- BUREAU OF WORKERS COMPENSATION
BUSINESS MANAGEMENT -
RHODES STATE COLLEGE
High school or equivalent -
PERRY HIGH SCHOOL
COOPERATIVE OFFICE EDUCATION -
APOLLO CAREER CENTER
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