Jessica Lewis
Mobile,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTIVE
JAYJAYEL CUSTOMS
01.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of over 50 customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CASHIER
TARGET
11.2014 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed over 100 customers and helped determine their needs.
SALES/WAREHOUSE ASSOCIATE
PAYLESS SHOES
12.2013 - 11.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
High School Diploma -
Alonso High School
Tampa, FL05.
Skills
- Fast Learner
- Team Player
- Report Preparation
- Good organizational and time management skills
- Cash register
- Personal Computer
- Customer Service and Communication Skills
- Customer service professional
Timeline
CUSTOMER SERVICE REPRESENTIVE
JAYJAYEL CUSTOMS
01.2019 - Current
CASHIER
TARGET
11.2014 - 05.2022
SALES/WAREHOUSE ASSOCIATE
PAYLESS SHOES
12.2013 - 11.2014
High School Diploma -
Alonso High School
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