Eboni McNeill
Newport,VA
Summary
I am a highly motivated team player with strong technical skills, looking for an entry level position, where I can be an asset to the company while continuing to gain knowledge within the industry.
Overview
7
7
years of professional experience
Work History
Customer Service Representive
PNC Bank
09.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Addressing concerns and providing accurate information.
- Resolved customer complaints with empathy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating the company website and improving overall user experience.
- Educated customers about billing, payment processing, and support policies and procedures.
Event Specialist
Williamsburg Winery
10.2021 - 09.2022
- Host events like weddings, wine tastings, and international dinners
- Interfaces with clients to fulfill any needs and concerns.
- Enhanced attendee experience by meticulously planning and executing event logistics.
Call Center Sale Representative
Life Protect 24/7
01.2021 - 01.2022
- Responsible for managing client relations
- Establishing, retaining, and deepening customer relationships
- Pitch prospective customers about a quality medical alert system.
Fire Watch
BAE Systems Norfolk ship repair
07.2020 - 01.2021
- Responsible for monitoring employees
- Maintain surveillance of hot work areas
- First point of contact in cases of urgent matters.
Sales and POS Associate
Kohl's
07.2017 - 12.2019
- Assisted in providing support for across all departments as needed
- Developed a reputation for prompt work
- Efficient service with high level accuracy.
Education
BSBA: Business Management -
Old Dominion University
05.2023
Skills
- Client Relations
- Risk Management
- Excellent Oral and Written Communication skills
- Consummate team player
- Proficient Software Applications
- Microsoft Office Applications
- Problem Solver
- Well Organized
Undergraduate Activities
- Resident Assistant, 07/19, 06/20, Responsible for supervising residents on campus; including responding to complaints, requests, and emergencies while submitting reports on infractions, violation, and safety issues.
- Student Activities Council, 01/19, Current, Responsible for fostering an environment that cultivates student learning through planning fun programs, providing leadership experiences, and providing events to help promote student success.
- Delta Sigma Pi, 01/19, Current, A member Delta Sigma Pi, the nation's largest and first co-ed, professional business fraternity that encourages personal and professional development from young men and women.
Timeline
Customer Service Representive
PNC Bank
09.2022 - Current
Event Specialist
Williamsburg Winery
10.2021 - 09.2022
Call Center Sale Representative
Life Protect 24/7
01.2021 - 01.2022
Fire Watch
BAE Systems Norfolk ship repair
07.2020 - 01.2021
Sales and POS Associate
Kohl's
07.2017 - 12.2019
BSBA: Business Management -
Old Dominion University
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