Diana Chandler
Oklahoma City
Summary
Accounting, hiring, orientation, payroll, event planning.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representive
Epic Charter Schools
Oklahoma City
11.2020 - 06.2025
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
HR Specialist
Sam's Club
Oklahoma City
04.1999 - 04.2019
- HR, Administration, payroll, orientation, benefits.
- Sales excellent customer service.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Organized recruitment events such as career fairs and open houses.
- Provided guidance to managers on disciplinary action and performance management.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Created training materials for new hires and provided orientation sessions.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Developed and implemented new employee onboarding process.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Performed audits of payroll records to ensure accuracy of employee information.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
- Developed and implemented employee onboarding programs to accelerate new hire integration and productivity.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Maintained human resources records by processing applications and resumes.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
- Provided essential support to address individual HR needs of employees.
Events Specialist Coordinator
Epic
Education
High school or equivalent - General Studies
AC Jones
Beeville, TXSkills
- Office Administration
- ADP
- Benefits Administration
- Compensation
- Employee Relations
- HR
- Human Resources
- Recruiting
- Recruitment
- Supervising Experience
- Customer service
- Employee relations
- Recruitment strategies
- Benefits administration
- Conflict resolution
- Customer relationship management
- Administrative support
- Training development
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Recordkeeping strengths
- High-energy attitude
- Empathy and patience
- Reading comprehension
- Money handling
- Record preparation
Additional Information
HR Fundamentals
Timeline
Customer Service Representive
Epic Charter Schools
11.2020 - 06.2025
HR Specialist
Sam's Club
04.1999 - 04.2019
Events Specialist Coordinator
Epic
High school or equivalent - General Studies
AC Jones