Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashonda Toms

Robertsdale,AL

Summary

Dynamic professional with extensive experience in customer support at Tential, excelling in problem-solving and product knowledge. Proven ability to train and develop teams, enhancing service excellence and operational efficiency. Adept at managing high call volumes while maintaining composure and delivering exceptional service. Committed to fostering positive client relationships.

Overview

2026
2026
years of professional experience

Work History

Call Center Representative

Tential
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Adapted quickly to changes in procedures, enhancing team efficiency during peak call volumes.
  • Developed expertise in product knowledge to better assist customers with technical inquiries.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies and standards.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Trainer

Krispy Kreme
Pensacola, FL
03.2021 - 06.2025
  • Developed and delivered engaging training programs for new hires to enhance product knowledge.
  • Implemented operational procedures to ensure consistent adherence to food safety standards.
  • Assisted in evaluating employee performance through observation and feedback sessions.
  • Facilitated hands-on workshops, promoting effective techniques for customer service excellence.
  • Collaborated with management to identify training needs and develop tailored materials.

Stylist

Maurices
Pensacola, FL
01.2021 - 03.2021
  • Assisted customers in selecting outfits that align with personal style and current trends.
  • Maintained knowledge of inventory and merchandise to provide accurate product information.
  • Collaborated with team members to create visually appealing store displays that enhance customer experience.
  • Executed daily operational tasks, ensuring timely restocking of items on sale
  • Trained new stylists on product knowledge and best practices for customer interaction.

Education

High School Diploma -

ACE PACE Homeschooling
Seminole, AL
06.2022

Skills

  • Problem-solving skills
  • Customer support
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Answering questions
  • Product knowledge
  • Training experience

Timeline

Trainer

Krispy Kreme
03.2021 - 06.2025

Stylist

Maurices
01.2021 - 03.2021

Call Center Representative

Tential

High School Diploma -

ACE PACE Homeschooling