LASHONDA T YOUNG
Lithonia,GA
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
3
3
years of professional experience
Work History
Frontline Supervisor
Delta Skyclub @Sodexo
Atlanta, GA
10.2022 - Current
- Developed training plans for new staff members and provided ongoing support to ensure successful implementation of job duties.
- Created schedules that optimized workflow while meeting customer needs and expectations.
- Reviewed employee performance regularly and set goals to improve efficiency and productivity.
- Conducted meetings with team members to discuss progress, challenges, and opportunities for improvement.
Housekeeper Supervisor
ABM Industrial Services
Atlanta, GA
04.2021 - 03.2022
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Ensured staff compliance with company policies and procedures.
- Monitored the quality of housekeeping services provided to guests.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Maintained accurate records related to occupancy rates, labor costs, supplies used and other relevant data.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
Education
Serv Safe Handling Certification - Culinary Arts
Philabundance Community Kitchen
Philadelphia, PA09-2014
Business Academic
William Penn High School
Philadelphia, PA06-1992
Some College (No Degree) - Academic Studies
Community College of Philadelphia
Philadelphia, PASkills
- Attention to detailProfessionalismCustomer serviceMonetary transactionsCash handlingCredit card processingDebit card processingProviding receiptsChange managementSecurity awarenessHealth and safety knowledgeContinuous personal improvementInventory managementHousekeeping equipment maintenanceDelegationSupervisionConducting inspectionsAdministrative SupportOrder ManagementProfessionalismCustomer serviceMonetary transactionsCash handlingCredit card processingDebit card processingProviding receiptsChange managementSecurity awarenessHealth and safety knowledgeContinuous personal improvementInventory managementHousekeeping equipment maintenanceDelegationSupervisionConducting inspectionsAdministrative SupportOrder ManagementCustomer ServiceProfessionalismCustomer serviceMonetary transactionsCash handlingCredit card processingDebit card processingProviding receiptsChange managementSecurity awarenessHealth and safety knowledgeContinuous personal improvementInventory managementHousekeeping equipment maintenanceDelegationSupervisionConducting inspectionsAdministrative SupportOrder ManagementCustomer ServiceComplaint resolutionProfessionalismCustomer serviceMonetary transactionsCash handlingCredit card processingDebit card processingProviding receiptsChange managementSecurity awarenessHealth and safety knowledgeContinuous personal improvementInventory managementHousekeeping equipment maintenanceDelegationSupervisionConducting inspectionsAdministrative SupportOrder ManagementCustomer ServiceComplaint resolutionFile ManagementProfessionalismCustomer serviceMonetary transactionsCash handlingCredit card processingDebit card processingProviding receiptsChange managementSecurity awarenessHealth and safety knowledgeContinuous personal improvementInventory managementHousekeeping equipment maintenanceDelegationSupervisionConducting inspectionsAdministrative SupportOrder ManagementCustomer ServiceComplaint resolutionFile ManagementEmployee CoachingProfessionalismCustomer serviceMonetary transactionsCash handlingCredit card processingDebit card processingProviding receiptsChange managementSecurity awarenessHealth and safety knowledgeContinuous personal improvementInventory managementHousekeeping equipment maintenanceDelegationSupervisionConducting inspectionsAdministrative SupportOrder ManagementCustomer ServiceComplaint resolutionFile ManagementEmployee CoachingTechnical knowledge
- Professionalism
- Customer service
- Monetary transactions
- Cash handling
- Credit card processing
- Debit card processing
- Providing receipts
- Change management
- Security awareness
- Health and safety knowledge
- Continuous personal improvement
- Inventory management
- Housekeeping equipment maintenance
- Delegation
- Supervision
- Conducting inspections
- Administrative Support
- Order Management
- Customer Service
- Complaint resolution
- File Management
- Employee Coaching
- Technical knowledge
Relatedexperience
- Housekeeping Supervisor, Tru By Hilton Atlanta Galleria Ballpark, Atlanta, GA, 05/01/21, Present
- Housekeeper, La Quinta Inn & Suites by Wyndham Kennesaw, Kennesaw, GA, 01/01/20, 03/01/21
- Staffing Supervisor, Au bon Pain, Philadelphia, PA, 09/01/16, 08/01/18
Skillsummary
- Ensuring high levels of attention to detail and professionalism.
- Smart in appearance as well professionally confident, polite and welcoming at all times.
- Handle monetary transactions including cash, credit, and debit card purchases and provide receipts and change due.
- Have exceptional customer and service standards.
- Passionate about customer care and offering a first class service to guests.
- Aware of all relevant Security, Health and Safety Issues.
- Attention for detail and a passion for continuous personal improvement.
- Maintain and Monitor lost and found procedure and policies according to standards.
- Conduct a daily inventory of the radios and devices assisting in monthly housekeeping inventories.
- Assisting in maintaining and controlling all housekeeping equipment.
- Delegate assignments and supervise AM and PM room attendants and housemen and women and monitor daily turndown schedule to ensure enough coverage.
- Ensuring that all guest rooms, public areas and pool areas meet the established standards by assigning work and conducting inspections.
Timeline
Frontline Supervisor
Delta Skyclub @Sodexo
10.2022 - Current
Housekeeper Supervisor
ABM Industrial Services
04.2021 - 03.2022
Serv Safe Handling Certification - Culinary Arts
Philabundance Community Kitchen
Business Academic
William Penn High School
Some College (No Degree) - Academic Studies
Community College of Philadelphia