Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

La’Shonda Wyles

Camden,NJ

Summary

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Assurance Technician

151 Foods
11.2024 - Current
  • Support without hesitation general plant safety, food safety, food defense initiatives and good manufacturing practices
  • Confirm all metal detectors are working at all times
  • Responsible for monitoring continuously GMP compliance for all employees, contractors, visitors, and vendors
  • May be required to place on hold any questionable products
  • Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
  • Performed thorough inspections of incoming materials and outgoing products.

Quality Assurance Check

Ontrac
03.2023 - 07.2024
  • Inspect equipment prior to start up
  • Check shipments for a wide variety of factors to ensure compliance
  • Followed all regulations and safety practices at all times
  • Evaluate discarded products and recommend disposal measures

Forklift/Jockey Truck Operator

Gloucester Terminal
01.2022 - 01.2023
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Communicated with floor managers to determine merchandise placement.
  • Collaborated with team members to complete large-scale projects efficiently and effectively.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

IT Support Center Assistant

Interline Brands
01.2018 - 01.2021
  • Answer incoming calls, gather information, create tickets, distribute tickets to departments for resolution
  • Change passwords and unlock accounts

Technician 2, Technical Support CSA

Comcast
01.2016 - 01.2017
  • Investigated phishing, spam, abuse and fraud-related reports, documented in Remedy Ticketing System
  • Enlightened customers with security concepts such as spyware, viruses and Bots/Botnets
  • Helped clients resolve email concerns

Store Support Analyst

Burlington Coat Factory
01.2014 - 01.2015
  • Documented incidents using Service Now ticketing system, troubleshot and resolved incidents for end users and retail stores
  • Unlocked accounts, changed passwords using active directory, kept peers and end users abreast of trends, significant problems, unexpected delays and new procedures
  • Troubleshot hardware and application software issues within POS systems, desktops, laptops, printers and servers
  • First line of defense for all help desk requests coming from Corporate, DC and stores

Education

Associate of Arts - Computer Networking Systems

ITT Technical Institute
Marlton, NJ
06.2016

Skills

  • Safety Awareness
  • Detail-Oriented Mindset
  • Flexibility
  • Strong Verbal Communication
  • Efficiency
  • Organizational Skills
  • Teamwork
  • Prioritization and Scheduling
  • Strategic Problem Resolution

Certification

  • Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.

Timeline

Quality Assurance Technician

151 Foods
11.2024 - Current

Quality Assurance Check

Ontrac
03.2023 - 07.2024

Forklift/Jockey Truck Operator

Gloucester Terminal
01.2022 - 01.2023

IT Support Center Assistant

Interline Brands
01.2018 - 01.2021

Technician 2, Technical Support CSA

Comcast
01.2016 - 01.2017

Store Support Analyst

Burlington Coat Factory
01.2014 - 01.2015

Associate of Arts - Computer Networking Systems

ITT Technical Institute

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La’Shonda Wyles