La'Shondra Johnson

• Assisted customers with inquiries about products and services via phone, email, and chat.
• Provided timely responses to customer questions and complaints in a professional manner.
• Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
• Entered customer information into the database for tracking purposes.
• Generated reports based on customer data to identify trends and areas of improvement.
• Maintained an organized system of records related to customer service requests.
• Created detailed documentation of all customer interactions and transactions.
• Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
• Offered suggestions for new features that would improve the overall experience with our products and services.
• Provided product demonstrations to customers who had difficulty understanding how to use the product or service.
• Adhered to company policies when handling confidential customer information.
• Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.

• Developed business plans and strategies to grow small business.
• Created budgets and monitored expenses to stay within budget limits.
• Negotiated contracts with vendors, suppliers, and customers.
• Analyzed market trends to inform product offerings and pricing decisions.
• Managed staff recruitment, hiring, training, and development.
• Designed customer loyalty programs to increase sales revenue.
• Implemented efficient processes for ordering inventory and tracking deliveries.
• Collaborated with marketing team to design promotional campaigns across multiple channels.
• Oversaw daily operations of small business including customer service and financial management.
• Advised employees on best practices regarding safety protocols and procedures.
• Monitored customer feedback and implemented changes based on their suggestions.
• Participated in local community activities to promote the brand's visibility and reputation.
• Identified new technologies that could be used to improve efficiency and productivity.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• @Heavenlyhydrations on FB and IG

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• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• Compiled data from clients to accurately complete tax forms.
• Researched federal, state, and local laws to ensure compliance with regulations.
• Provided guidance on financial decisions related to taxes.
• Identified potential deductions to minimize clients' tax liabilities.
• Assisted clients in responding to IRS notices of deficiency or audit findings.
• Analyzed financial information such as income statements and balance sheets to calculate tax liability.
• Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
• Maintained accurate records of all client transactions and filings.
• Conducted research on current trends in taxation law to stay up-to-date with changes.
• Advised clients on the best strategies for filing their taxes efficiently and legally.
• Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
• Created spreadsheets detailing income sources, deductions, credits, estimated payments.
• Ensured that all applicable deadlines were met when submitting documents.
• Filed electronically through approved software programs.
• Finalized and processed paperwork with local, state and federal government authorities.
• Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
• Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
• Produced US and state income, gift tax and estate tax returns for individuals.