Lashondra Smith
Bainbridge,GA
Summary
Dedicated and reliable professional committed to exceeding expectations and delivering results. Strong work ethic combined with a passion for excellence drives consistent high performance. Proven ability to collaborate effectively within teams while also thriving in independent roles.
Overview
22
22
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
Bainbridge, Georgia
12.2025 - Current
- Engaged customers to identify needs and deliver personalized product recommendations, improving customer satisfaction.
- Drove sales by strategically engaging casual shoppers and promoting featured products, resulting in increased customer interest.
- Maximized sales by maintaining tidy, fully stocked, and correctly priced areas.
- Managed inventory levels and organized merchandise displays to enhance visual appeal and support sales.
- Supervised daily store operations to ensure adherence to company policies.
- Processed transactions accurately using point-of-sale systems, overseeing cash management.
- Collaborated with management to address customer concerns and enhance service quality.
- Utilized excellent verbal skills to actively engage customers in meaningful conversations.
General Manager
TitleMax
02.2022 - 08.2025
- Drove year-over-year business growth by leading operational strategies that aligned with market demands.
- Developed cross-departmental strategies to increase sales and profitability.
- Implemented operational strategies that strengthened customer and employee loyalty, fostering a positive organizational culture.
- Led daily operations to ensure efficient service delivery and enhance customer satisfaction.
- Maximized operational excellence through mentoring personnel on management principles and industry practices, resulting in enhanced team capabilities.
- Coached personnel on management principles and technology systems to improve efficiency.
- Managed budget implementations, employee reviews, training schedules, and contract negotiations.
- Monitored financial performance while setting budgets and controlling expenses for sustainable growth.
Front Desk Manager
Hampton Inn
10.2015 - 02.2022
- Led hiring, payroll, and training of employees to ensure a skilled and compliant workforce. Managed hotel operations for one year as acting General Manager and enforced compliance with hotel guidelines and policies.
- Managed daily front desk operations and guest services.
- Supervised front desk staff and scheduled shifts effectively.
- Trained new team members on customer service protocols.
Human Resources
United States Army
02.2005 - 02.2015
- Coordinated worldwide travel to ensure timely processing of all HR paperwork. Managed filing of insurance forms, new hire documentation, and termination records.
- Collaborated with human resources to develop and maintain staff position descriptions.
- Monitored changes in applicable laws and regulations pertaining to human resources activities.
- Monitored compliance with employment laws and regulations related to human resources activities.
Education
MBA - Business Administration
DeVry University
Naperville, IL04-2026
Bachelor's - Business
Bainbridge State College
Bainbridge, GA12-2017
Other - Business Office Technology Certification
Bainbridge State college
Bainbridge, GA12-2014
Skills
- ServSafe certified (2 years)
- Customer service and care
- Cash handling and payment processing
- Conflict resolution strategies
- Sales training and team leadership
- POS operation
- Verbal and written communication
Timeline
Lead Sales Associate
Dollar General Store
12.2025 - Current
General Manager
TitleMax
02.2022 - 08.2025
Front Desk Manager
Hampton Inn
10.2015 - 02.2022
Human Resources
United States Army
02.2005 - 02.2015
MBA - Business Administration
DeVry University
Bachelor's - Business
Bainbridge State College
Other - Business Office Technology Certification
Bainbridge State college