Hi, I’m
La`Shone Petty
El Paso,TX
Summary
Highly skilled, well-trained professional with over 20 years of experience within the United States Army. Experienced in managing, directing with the ability to adapt to any work environment.
Professional underwriter with comprehensive knowledge in risk assessment, policy development, and client relationship management. Proven track record in delivering high-quality results through collaborative efforts and adaptability to changing market conditions. Strong analytical skills, attention to detail, and strategic approach drive impactful decisions and foster team success.
Overview
37
years of professional experience
1
Certification
Work History
Fivestars by SumUp
Senior Customer care, Senior Underwriting, Risk Management
07.2018 - Current
Job overview
- As a Senior Customer Care Representative responsible for interacting and effectively responding to and resolving a variety of customer issues such as billing, product training and escalations
- Recognizing common issues and ways to resolve them, decision making, system tracking, information gathering and troubleshooting the hardware
- Perform QA on the underwriting cases, research information on business, communicate with the Sales, Billing, Savedesk and Customers when needed to complete our underwriting tasks
- Also understand and can process Match Rates, Compliance and Onboarding Alerts
Montwood Family Medical Center
Senior Medical Assistant, Medical Laboratory Technician
07.2016 - 09.2018
Job overview
- Served as the Patient Liaison, assisted the Physician in helping patients feel at ease in the Physician’s office
- Explained the Physician's instructions and prepared the patients for treatment and procedures
- Process patients Vitals, Prepared the patients for examinations and assisted the Physician during exams
- Performed Phlebotomy, Proficient in Vaccinations and Injections, electrocardiograms
- Performed the Pulmonary Functions Tests, Removed sutures, changed patients dressings
- Knowledgeable in Medical and Surgical asepsis, Certified in HIPAA, I.V
- Performed routine clinical laboratory tests done in hematology, chemistry, immunohematology, microbiology, immunology and coagulation
- Reported all Critical Values to the Physician the same day the results are received
Allen Corporation, G-4, 32ND AAMDC
Senior Logistics Analyst
02.2008 - 11.2017
Job overview
- Served as a technical advisor for logistics functions within FORSCOM units at Fort Bliss, Texas
- This includes doctrine, training, system, evaluation of current strategic-level policies, processes, resources, development, analysis and testing of improvements
United States Active Army
Staff Sergeant - Completed 14 years, 7 Month career with the U.S. Active Army. Automated Logistical Supervisor
01.1988 - 10.2007
Education
Vista CollegeEl Paso, TX
Associate of Applied Science Degree from Medical Assisting
01.2015
University Overview
- NTHS-PR, member of medical club
- GPA: 3.92
Park UniversityEl Paso, TX
Bachelor of Science Degree from Management/Human Resources
01.2012
University Overview
- GPA 2.8
Skills
- Exceptional communication
- CRM software mastery
- Training and mentoring
- Escalation management
- Research and due diligence
- Staff mentoring
- Positive attitude
- Strong leadership
- Teamwork
- Customer service
References
Available upon request
Traininganddevelopment
- Global Combat Supply System
- LOGSA Automated Management Tool Training
- Property Book Course
- Standard Army Retail System Management
- Hazardous Material and Waste Handling
- Primary Leadership Course
Certification
- First Aid Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR/AED Certification
- IV Certification
Timeline
Senior Customer care, Senior Underwriting, Risk Management
Fivestars by SumUp
07.2018 - Current
Senior Medical Assistant, Medical Laboratory Technician
Montwood Family Medical Center
07.2016 - 09.2018
Senior Logistics Analyst
Allen Corporation, G-4, 32ND AAMDC
02.2008 - 11.2017
Staff Sergeant - Completed 14 years, 7 Month career with the U.S. Active Army. Automated Logistical Supervisor
United States Active Army
01.1988 - 10.2007
Vista College
Associate of Applied Science Degree from Medical Assisting
Park University
Bachelor of Science Degree from Management/Human Resources
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