Lashounda Houston
Decatur,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Transit Bus Operator
A national transit
Atlanta, GA
06.2025 - Current
- Operated transit buses safely along designated routes.
- Ensured passenger safety by adhering to traffic laws and company policies.
- Assisted passengers with boarding and disembarking the bus.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Communicated with dispatch regarding route changes or delays.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Documented daily activities, including incidents and service issues, for reporting purposes.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Managed time effectively by arriving at stops on schedule according to route times.
Tax Associate
Foundever
Atlanta
04.2025 - 04.2025
- Prepared federal and state tax returns for individual and business clients.
- Assisted clients in gathering necessary financial documentation for tax filing.
- Reviewed tax documents for accuracy and compliance with regulations.
- Communicated with clients to clarify tax-related questions and concerns.
- Utilized tax software to input data and generate reports efficiently.
Security Officer
Allied Universal Security Services
Atlanta
09.2024 - 04.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded swiftly to alarms and incidents, ensuring appropriate action was taken.
- Enforced company policies regarding safety, access control, and visitor management.
- Provided excellent customer service while interacting with clients and visitors daily.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted with crowd control during large events held at the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Tier 2 Support Agent
Marcus by Goldman Sachs
Roswell, Georgia
06.2022 - 04.2024
- Assisted customers with account inquiries and technical issues.
- Resolved client concerns through effective communication and problem-solving.
- Guided users in navigating banking applications and tools.
- Maintained knowledge of current policies and procedures for accuracy.
- Followed up with customers after resolution of their inquiry to ensure satisfaction.
- Conducted research into product features and functionality as part of problem-solving process.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
- Participated in team meetings and training sessions related to customer service topics.
- Assisted customers with product installation and setup, providing detailed instructions when needed.
Education
Bachelor of Arts - Mass Communication
Albany State University
Albany, GA 05.2018 - 05.2021
Skills
- Vehicle operation
- Customer service
- Time management
- Regulatory knowledge
- Effective communication
- Problem solving
- Teamwork
- Database management
- Microsoft office expertise
- Sales techniques
- Call center experience
- Shipping and receiving
- Multitasking
Languages
English
Full Professional
Timeline
Transit Bus Operator
A national transit
06.2025 - Current
Tax Associate
Foundever
04.2025 - 04.2025
Security Officer
Allied Universal Security Services
09.2024 - 04.2025
Tier 2 Support Agent
Marcus by Goldman Sachs
06.2022 - 04.2024
Bachelor of Arts - Mass Communication
Albany State University
05.2018 - 05.2021