Lashounda White

• Provide professional customer service by resolving customers' injuries and service requests.
• Research delivery, tracking, and mail-related issues using the USPS system.
• Document customer interactions accurately and completely
• Processed mail and package transactions accurately, ensuring timely delivery services.
• Resolve problems while maintaining USPS policies and service standard

• Processed incoming and outgoing mail efficiently to meet service standards.
• Operated postal equipment, including sorting machines and package scanners, ensuring accuracy in processing.
• Streamlined mail sorting processes, reducing turnaround times and improving overall efficiency within the facility.
• Sorted mail according to size, shape and destination.
• Utilized ergonomic principles and lifting techniques to lift and carry moderate to heavy mail and packages and prolonged standing

• Entered and maintained accurate data into database systems for efficient record keeping.
• Reviewed documents for completeness and accuracy, ensuring compliance with office standards.
• Implemented process improvements to streamline data entry workflows and reduce errors.
• Trained new staff on data entry best practices and software usage to enhance team performance.
• Developed and maintained filing systems for easy access to essential documents and records.

Completed coursework in Business Administration, including business communications, management principles, customer service, and computer applications. Developed knowledge of administrative procedures, problem-solving, and professional communication.