Summary
Overview
Work History
Education
Skills
Timeline
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Lashun Scales

Birmingham,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Problem Solver

Amazon
04.2020 - 07.2023
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Analyzed and understood situation to develop action plan.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Searched for opportunities to improve or incorporate ways to serve, create and operate.
  • Reduced drama and conflict of divisive behaviors to reach productive solutions.

Campaign Field Manager

Mayoral Campaign- City Of Birmingham
08.2020 - 08.2021
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Served as mentor and trainer to less experienced staff.
  • Conducted studies to determine community hazard mitigation.
  • Assisted in coordinating meetings with local officials.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Tracked key performance indicators to measure success of campaigns.
  • Established and managed relationships with external data providers and research vendors.
  • Wrote engaging and successful marketing, advertising, and website copy.

Receptionist

Hilton Garden Inn Hotel
01.2017 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Customer Care Representative

Sam's Club
01.2015 - 12.2016
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

Education

No Degree - Paralegal Program

Jefferson State Community College
Birmingham, AL
10.2023

High School Diploma -

John Carroll Catholic High School
Birmingham, AL
05.2013

Skills

  • Management Abilities
  • Administrative and Office Support
  • Reading Comprehension
  • Critical Thinking
  • Claims Investigations
  • Microsoft Word
  • Multi-Phone Line Systems
  • Identifying Client Goals
  • Proficiency in MS Office
  • Business Management
  • Leadership Training
  • Customer Account Management
  • Microsoft Excel
  • Calm and Professional Under Pressure

Timeline

Campaign Field Manager

Mayoral Campaign- City Of Birmingham
08.2020 - 08.2021

Problem Solver

Amazon
04.2020 - 07.2023

Receptionist

Hilton Garden Inn Hotel
01.2017 - 03.2020

Customer Care Representative

Sam's Club
01.2015 - 12.2016

No Degree - Paralegal Program

Jefferson State Community College

High School Diploma -

John Carroll Catholic High School

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Lashun Scales